Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352834 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Feb 19, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 26, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Feb 19, 2026 Completed: Feb 20, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0 / 5
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 0 / 5
Feb 19 → Feb 20 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.7d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Over SLA
Billing
0.2 days
Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 20, 2026 (6 days early)
📅
1.7 days Total Age
⏱️
7.8d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
7.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 7.8 days stuck in "Closed"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Closed
7.8d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2.20.2026 -Unit unlocked -Reset of unit completed -Scale cal completed -Completed scale zero
🔍 Technician Findings
Daniel Clark: 2.19.2026 Unlocked needed. Unit is locked out. Scale will need to be zeroed.
⚠️ Problem Description
Daniel Clark: 2.19.2026 Unlocked needed. Unit is locked out. Scale will need to be zeroed.

Timeline

📋
▶
2 Work Order Created Feb 19, 1:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 19, 2:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 23m
⏱️
▶
2 Labor Added Feb 20, 12:46 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 21h 49m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 9:12 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 20h
📨
Status: Invoice Pending by Hannah Shaw Mar 3, 10:53 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 41m, 0m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255437

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Feb 19, 1:34 PM
Invoice #
SM-255437

Work Details (1)

Name Type Status Qty Amount Date
WL-03113886 Labor Open 2.5 $0.00 Feb 20, 12:46 PM

Details