Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352843 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 19, 2026 → Feb 19, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 26, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 19, 2026 Completed: Feb 19, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0 / 5
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 0 / 5
Feb 19 → Feb 19 Assigned ▶ Running 0 0 / 5
Feb 19 → Feb 19 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.4d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.4 days
Billing
0.2 days
Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 19, 2026 (7 days early)
📅
0.6 days Total Age
⏱️
7.1d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 7.1 days stuck in "Closed"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Found I-Bed function activated and was giving flashing warnings, reset function, cleared alerts and checked functions again, no issues found.
🔍 Technician Findings
note stating electrical malfunction
⚠️ Problem Description
Request Repair Service, note stating electrical malfunction Cogdill, Kevin
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 19, 1:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 19, 2:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 40m
🔧
Status: Tech On Site by Kevin Cogdill Feb 19, 3:22 PM
From: Assigned
To: Tech On Site
Duration in Previous: 44m
⏱️
▶
3 Labor Added Feb 19, 6:34 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 3h 11m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 7.7 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 9:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 14h
📨
▶
2 Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.9 business days
🧾
Invoice Created Mar 11, 8:00 AM
Invoice Number: SM-255327

Bottlenecks

Closed
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 19, 1:57 PM
Invoice #
SM-255327

Work Details (1)

Name Type Status Qty Amount Date
WL-03112793 Labor Open 1.5 $0.00 Feb 19, 6:34 PM

Details