Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352886 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 19, 2026 → Feb 20, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 26, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.4d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 20, 2026 (6 days early)
📅
1.3 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
tested all stretcher functions. no issue found. returned to service.
🔍 Technician Findings
No issue found
⚠️ Problem Description
Jon Sanchez: Reported Problem; "Broken"
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 19, 4:18 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Kimberly Hardison
From: Entered, Ready for Release
To: Ready for Release, Ready for Scheduling
Duration in Previous: 1m, 0m
⏱️
3x Labor Added Feb 19, 4:52 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 8
👷
▶
2 Technician Assigned Feb 20, 10:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 27m
✔️
▶
2 Status: Completed Feb 20, 11:06 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Jon Sanchez
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 26, 4:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 5h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10h 20m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-255042

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 19, 4:18 PM
Invoice #
SM-255042

Work Details (3)

Name Type Status Qty Amount Date
WL-03112526 Labor Open 1 $0.00 Feb 19, 4:52 PM
WL-03112527 Labor Open 0.5 $0.00 Feb 19, 4:52 PM
WL-03112528 Travel Open 8 $0.00 Feb 19, 4:52 PM

Details