Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352914 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 19, 2026 → Feb 24, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 26, 2026
🕐 Clock stopped: Completed (Feb 24)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 4.1d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 24, 2026 (2 days early)
📅
3.2 days Total Age
⏱️
6.4d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 6.4 days stuck in "Closed"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
6.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010593284HTM

waiting on po before closing

🔧 Work Performed
replaced gatch top and ensured unit was in working condition before returning to service
🔍 Technician Findings
found gatch top was broken off and ge had another i replaced part and ensured bed was ready for use
⚠️ Problem Description
Bed Repair The foot end of the bed (knee gatch) will not work Lemos, Fernando
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 19, 5:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 20, 11:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 44m
⏱️
2x Labor Added Feb 20, 5:21 PM
Type: Labor
Status: Open
Qty: 0.5, 2
⏳ 1.8 business days
👷
Technician Assigned by Melissa Owens Feb 23, 8:31 AM
Technician: Carlos Robles
⏳ 2.0 business days
✔️
▶
3 Status: Completed Feb 24, 9:24 AM
Status: Completed → Parts Added → Status: Closed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 3m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 10:16 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 7d 12h, 0m
💰
Status: Invoiced by Hannah Shaw Mar 3, 10:22 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⚠️ 5.2 business days
🧾
Invoice Created Mar 10, 12:59 PM
Invoice Number: SM-255511

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Closed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 19, 5:02 PM
Invoice #
SM-255511

Work Details (3)

Name Type Status Qty Amount Date
WL-03114472 Labor Open 0.5 $0.00 Feb 20, 5:21 PM
WL-03114473 Labor Open 2 $190.00 Feb 20, 5:21 PM
WL-03117306 Parts Open 1 $0.00 Feb 24, 9:26 AM

Details