Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353093 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 20, 2026 → Feb 20, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.1d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.1 days
Billing
1.1 days
Over SLA
Created: Feb 20, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
0.4 days Total Age
⏱️
4.2d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 83 days old
🚨
Primary Delay 4.2 days stuck in "Closed"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Request PM Service, check all functions Cogdill, Kevin
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 20, 2:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 20, 4:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 30m
🔧
Status: Tech On Site by Kevin Cogdill Feb 20, 4:44 PM
From: Assigned
To: Tech On Site
Duration in Previous: 37m
⏱️
2x Labor Added Feb 20, 5:25 PM
Type: Labor
Status: Open
Qty: 1, 2.5
✔️
▶
2 Status: Completed Feb 20, 5:44 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.8 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 6:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 0h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8h 36m, 0m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 20, 2:35 PM
Invoice #
SM-255042

Work Details (2)

Name Type Status Qty Amount Date
WL-03114480 Labor Open 1 $0.00 Feb 20, 5:25 PM
WL-03114481 Labor Open 2.5 $0.00 Feb 20, 5:25 PM

Details