Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353106 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 20, 2026 → Feb 20, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.1 days
Billing
0.0 days
Created: Feb 20, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
0.4 days Total Age
⏱️
7.1d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 83 days old
🚨
Primary Delay 7.1 days stuck in "Closed"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
7.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Checked all functions, no issues found, returned equipment to service.
🔍 Technician Findings
no notes stating issues, check all functions
⚠️ Problem Description
Request Repair Service, no notes stating issues, check all functions Cogdill, Kevin
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 20, 3:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 20, 4:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 0m
🔧
Status: Tech On Site by Kevin Cogdill Feb 20, 4:47 PM
From: Assigned
To: Tech On Site
Duration in Previous: 41m
⏱️
Labor Added Feb 20, 5:50 PM
Type: Labor
Status: Open
Qty: 2.5
✔️
Status: Completed by Kevin Cogdill Feb 20, 5:57 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 9m, 0m
⚠️ 7.8 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 10:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 16h
📨
Status: Invoice Pending by Hannah Shaw Mar 3, 10:53 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 13m, 0m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255437

Bottlenecks

Closed
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 20, 3:05 PM
Invoice #
SM-255437

Work Details (1)

Name Type Status Qty Amount Date
WL-03114514 Labor Open 2.5 $0.00 Feb 20, 5:50 PM

Details