Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353217 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 23, 2026 → Feb 23, 2026

✅ Completed
P5 5 business days from creation
Target: Mar 2, 2026
🕐 Clock stopped: Completed (Feb 23)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.0d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Over SLA
Field Work
0.0 days
Billing
0.5 days
Created: Feb 23, 2026 Due: Mar 2, 2026 Completed: Feb 23, 2026 (7 days early)
📅
0.6 days Total Age
⏱️
6.7d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 80 days old
🚨
Primary Delay 6.7 days stuck in "Closed"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
6.7d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Checked all functions, no issues found, returned equipment to service
🔍 Technician Findings
No notes stating any issues, check all functions
⚠️ Problem Description
Kevin Cogdill: Request Repair Service, no notes stating issues, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 23, 11:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 23, 11:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 38m
⏱️
▶
3 2x Labor Added Feb 23, 4:22 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Assigned
To: Completed
Duration in Previous: 4h 32m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 6.9 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 10:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 5h
📨
▶
2 Status: Invoice Pending Mar 4, 2:32 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255526

Bottlenecks

Assigned
Duration: 4.5 business hours (threshold: 4.0 business hours)
Exceeded by 0.5 business hours
Closed
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 23, 11:12 AM
Invoice #
SM-255526

Work Details (2)

Name Type Status Qty Amount Date
WL-03116566 Labor Open 0.5 $0.00 Feb 23, 4:22 PM
WL-03116567 Labor Open 1.5 $0.00 Feb 23, 4:22 PM

Details