Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353244 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 23, 2026 → Feb 23, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 2, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 23, 2026 Completed: Feb 23, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0 / 5
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 0 / 5
Feb 23 → Feb 23 Assigned ▶ Running 0 0 / 5
Feb 23 → Feb 23 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.5d
Field Work 0.0d
Billing 0.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Over SLA
Field Work
0.0 days
Billing
0.6 days
Created: Feb 23, 2026 Due: Mar 2, 2026 Completed: Feb 23, 2026 (7 days early)
📅
0.6 days Total Age
⏱️
6.7d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 6.7 days stuck in "Closed"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
6.7d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Checked all functions, no issues found, returned equipment to service.
🔍 Technician Findings
No notes stating any issues, check all functions
⚠️ Problem Description
Kevin Cogdill: Request Repair Service, no notes stating issues, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
4 Work Order Created Feb 23, 11:47 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Abby Jinerson
Technician: a0hVU0000008GsPYAU, Kevin Cogdill
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
🔧
Status: Tech On Site by Kevin Cogdill Feb 23, 4:07 PM
From: Assigned
To: Tech On Site
Duration in Previous: 4h 16m
⏱️
▶
2 Labor Added Feb 23, 4:27 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 21m, 0m
⚠️ 6.9 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 10:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 5h
📨
▶
2 Status: Invoice Pending Mar 4, 2:32 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255526

Bottlenecks

Assigned
Duration: 4.3 business hours (threshold: 4.0 business hours)
Exceeded by 0.3 business hours
Closed
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 23, 11:47 AM
Invoice #
SM-255526

Work Details (1)

Name Type Status Qty Amount Date
WL-03116569 Labor Open 1.5 $0.00 Feb 23, 4:27 PM

Details