Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353276 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan Hospital — 200 Exempla Cir, Lafayette CO, 80026

Feb 23, 2026 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (3 biz days early)
Active: 1 biz days
🕐 Clock stopped: Invoiced (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Closed
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Closed
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 23, 2026 Invoiced: Feb 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0
Feb 23 → Feb 23 Scheduled ▶ Running 0 0
Feb 23 → Feb 23 Closed ▶ Running 0 0
Feb 23 → Feb 23 Scheduled ▶ Running 0 0
Feb 23 → Feb 24 Closed ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.4d
Billing 2.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Billing
2.8 days
Over SLA
Created: Feb 23, 2026 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
1.7 days Total Age
⏱️
3.3d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 3.3 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Credentialing

Timeline

📋
▶
2 Work Order Created Feb 23, 1:00 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
🏁
Status: Closed by Kim Witt Feb 23, 1:48 PM
From: Scheduled, Closed
To: Closed, Scheduled
Duration in Previous: 47m, 0m
🏁
▶
2 Status: Closed Feb 23, 4:18 PM
Status: Closed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by Caitlin Mcgee Feb 23, 8:14 PM
Technician: a0hVU0000006tOPYAY, Nicole Nestor
⏳ 3.5 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 20m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:09 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254995

Bottlenecks

Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Nicole Nestor
Scheduled
Feb 15, 12:59 PM
Created
Feb 23, 1:00 PM
Invoice #
SM-254995

Work Details (1)

Name Type Status Qty Amount Date
WL-03116558 Expenses Open 1 $550.00 Feb 23, 4:19 PM

Details