Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353286 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Elmwood — 1200 Clearview Pkwy Bldg B, 5th floor, Harahan LA, 70123

Feb 23, 2026 → Feb 23, 2026

✅ Completed
PC Per client agreement
Target: Mar 3, 2026
🕐 Clock stopped: Completed (Feb 24)
✓ SLA Met (7d early)
Dispatch 0.0d
Coordinators 0.9d
Billing 27.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.9 days
Over SLA
Billing
27.0 days
Over SLA
Created: Feb 23, 2026 Due: Mar 3, 2026 Completed: Feb 24, 2026 (7 days early)
📅
0.9 days Total Age
⏱️
27.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
31.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 80 days old
🚨
Primary Delay 27.0 days stuck in "Ready to Bill"
⏱️
Total Delay 31.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.9d / 0.5d SLA
Closed
6.4d / 1.0d SLA
Ready to Bill
27.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced front and back shell tested all bed functions and returned bed to service
🔍 Technician Findings
front and back shell cracked needed to be replaced
⚠️ Problem Description
footboard front and back shell/ shell front
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Feb 23, 1:34 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: a0h5A00000HFqqFQAT, Kenneth Lancara
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
2 3x Labor Added Feb 23, 8:42 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7h 7m, 0m
⚠️ 6.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 9:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 1h
🚨 27.3 business days
📨
▶
3 Status: Invoice Pending Apr 9, 5:45 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-258862
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 7.1 business hours (threshold: 4.0 business hours)
Exceeded by 3.1 business hours
Closed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Ready to Bill
Duration: 27.0 business days (threshold: 1.0 business days)
Exceeded by 26.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 23, 1:34 PM
Invoice #
SM-258862

Work Details (3)

Name Type Status Qty Amount Date
WL-03116968 Labor Open 2 $190.00 Feb 23, 8:42 PM
WL-03116969 Parts Open 1 $0.00 Feb 23, 8:42 PM
WL-03116970 Parts Open 1 $0.00 Feb 23, 8:42 PM

Details