Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353293 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 23, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 23, 2026 Completed: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 0
Feb 23 → Feb 23 Assigned ▶ Running 0 0
Feb 23 → Feb 23 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.1d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.1 days
Billing
1.1 days
Over SLA
Created: Feb 23, 2026 Due: Mar 31, 2026 Completed: Feb 23, 2026 (36 days early)
📅
0.3 days Total Age
⏱️
3.3d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 3.3 days stuck in "Closed"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found, returned equipment to service.
🔍 Technician Findings
PM service due
⚠️ Problem Description
Kevin Cogdill: Request PM Service, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 23, 1:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Feb 23, 3:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 9m
🔧
Status: Tech On Site by Kevin Cogdill Feb 23, 4:07 PM
From: Assigned
To: Tech On Site
Duration in Previous: 8m
⏱️
▶
2 Labor Added Feb 23, 4:31 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 26m, 0m
⏳ 3.9 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 6:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8h 33m, 0m
⏳ 1.0 business days
🧾
Invoice Created Feb 28, 12:59 PM
Invoice Number: SM-255042

Bottlenecks

Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 23, 1:47 PM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03116573 Labor Open 1.5 $0.00 Feb 23, 4:31 PM

Details