Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353340 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Guarantee • PSM

📍 Unused Guarantee Day — 123 Street, Wilmington OH, 45177

Feb 23, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 23, 2026 Completed: Feb 23, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0
Feb 23 → Feb 23 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 2.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
2.8 days
Over SLA
Created: Feb 23, 2026 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
0.0 days Total Age
⏱️
3.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 3.4 days stuck in "Closed"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Unused Guarantee Day

Timeline

📋
▶
3 Work Order Created Feb 23, 3:38 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Kristyn Foster
⏱️
▶
3 Labor Added Feb 23, 3:44 PM
Labor Added → Dispatch Scheduled → Status: Completed
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-02-20T13:00:00.000+0000
✔️
Status: Completed by Wayne Rush
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 20m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:09 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254995

Bottlenecks

Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Guarantee
Branch
ERLA - PROD
Technician
Kristyn Foster
Scheduled
Feb 20, 8:00 AM
Created
Feb 23, 3:38 PM
Invoice #
SM-254995

Work Details (1)

Name Type Status Qty Amount Date
WL-03116442 Labor Open 8 $1,450.00 Feb 23, 3:44 PM

Details