Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353441 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 West Boca Medical Center — 21644 State Road 7, Boca Raton FL, 33428

Feb 24, 2026 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (3 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
0d
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 24, 2026 Completed: Feb 24, 2026
Coordinators 0.1d
Billing 3.2d
✓ SLA Met
Coordinators
0.1 days
Billing
3.2 days
Over SLA
Created: Feb 24, 2026 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
0.2 days Total Age
⏱️
8.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 8.0 days stuck in "Closed"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
0.1d / 2.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Feb 24, 9:35 AM
Work Order: WO-01353441
Type: CSOL Services
Priority: PSM
⏱️
▶
2 Labor Added Feb 24, 10:46 AM
Labor Added → Status: Completed
✔️
Status: Completed by Alex Majetich
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1h 11m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 5h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 19m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255872

Bottlenecks

Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Feb 26, 9:00 AM
Created
Feb 24, 9:35 AM
Invoice #
SM-255872

Work Details (1)

Name Type Status Qty Amount Date
WL-03117416 Labor Open 2 $70.00 Feb 24, 10:46 AM

Details