Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01126732 ↗ ServiceMax

ZONO SANITECH • Upgrade • PSM

📍 Educational Playcare West Hartford on Park — 398 Park Rd, West Hartford CT, 06119

Jan 31, 2024 → Present

⛔ Blocked
PSM Last business day of January 2024
Target: Jan 31, 2024
⚠ 835d overdue
Dispatch 0.0d
Holding 129.4d (excluded)
Coordinators 11.7d
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
129.4 days
Coordinators
11.7 days
Over SLA
Created: Jan 31, 2024 Due: Jul 31, 2024 (653 days overdue)
📅
597.1 days Total Age
⏱️
65.0d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00366326
Closed
Project McLaren Upgrade SN:LP000494
Priority
High
Origin
Email
Reason
New Case
Contact
Maddie Ferris
Owner
Destiny Rinehart
Created
Jan 31, 2024
Work Orders from this Case (1)
WO-01126732 (current) On Hold
Upgrade
Created: Jan 31, 2024
At Risk - Monitor Closely
On Hold • 834 days old
🚨
Primary Delay 65.0 days stuck in "On Hold"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
On Hold
129.4d
Assigned
1.6d / 0.5d SLA
Scheduled
8.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/2Lcashin- spoke with Mckenzie and got this scheduled for 5/14

5/1/24 DN - Following up with FOM and SUP about assigning these to Pete Ramos who has completed hinge training

3/21/24 DN - On Hold until local tech receives Zono Hinge training

5/13 ZONO WAS NOT AWARE THE SCREEN WAS TOUCH SCREEN COMPATIBLE AND WAITING FOR INFO WHEN ZONO WILL SHIP THE PARTS.
🔍 Technician Findings
5/14 call the customer and ask for Maddie and she was not available for the week. Spoke to Angelica and advised him that we need to reschedule the upgrade.
⚠️ Problem Description
Project McLaren Upgrade SN:LP000494

Timeline

📞
Case Linked Jan 31, 2:45 PM
Case Number: 00366326
Subject:
Status: Closed
📋
▶
2 Work Order Created Jan 31, 2:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Destiny Rinehart
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
🆕
Status: Entered by Destiny Rinehart Feb 1, 4:05 PM
From: Ready for Scheduling, Entered
To: Entered, On Hold
Duration in Previous: 1d 1h, 0m
🚨 65.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff May 1, 12:24 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 89d 19h
👷
▶
2 Technician Assigned May 1, 3:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Lilly Cashin
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 37m
📅
▶
2 Dispatch Scheduled May 2, 10:10 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Lilly Cashin
From: Assigned
To: Scheduled
Duration in Previous: 19h 8m
⚠️ 8.0 business days
⏸️
Status: On Hold by Pete Ramos May 13, 10:19 PM
From: Scheduled
To: On Hold
Duration in Previous: 11d 12h
🚨 65.2 business days
🆕
Status: Entered by Stephanie Ramen Aug 12, 4:10 PM
From: On Hold, Entered
To: Entered, On Hold
Duration in Previous: 90d 17h, 0m

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days

🔗 Related Artifacts

📞
Case 00366326
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Upgrade
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 31, 2:56 PM
Invoice #
N/A

Details