Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01126745 ↗ ServiceMax

ZONO SANITECH • Upgrade • PSM

📍 Educational Playcare Cheshire — 1430 Highland Ave, Cheshire CT, 06410

Jan 31, 2024 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of January 2024 · Target: Jan 31, 2024
⚠ 634 biz days overdue
Active: 634 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 31 → Feb 1, 2024
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Feb 1 → Feb 1, 2024
0 business days (counted)
Running total: 1 of ? biz days used
63d
▶ Clock Running
Status: On Hold
Feb 1 → May 1, 2024
63 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 1 → May 1, 2024
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Assigned
May 1 → May 2, 2024
1 business day (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Scheduled
May 2 → May 14, 2024
8 business days (counted)
Running total: 73 of ? biz days used
61d
▶ Clock Running
Status: On Hold
May 14 → Aug 12, 2024
61 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Entered
Aug 12 → Aug 12, 2024
0 business days (counted)
Running total: 134 of ? biz days used
500d
▶ Clock Running
Status: On Hold
Aug 12 → Aug 14, 2026
500 business days (counted)
Running total: 634 of ? biz days used
Created: Jan 31, 2024 Today
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Feb 1 Ready for Scheduling ▶ Running 1 1
Feb 1 → Feb 1 Entered ▶ Running 0 1
Feb 1 → May 1 On Hold ▶ Running 63 64
May 1 → May 1 Ready for Scheduling ▶ Running 0 64
May 1 → May 2 Assigned ▶ Running 1 65
May 2 → May 14 Scheduled ▶ Running 8 73
May 14 → Aug 12 On Hold ▶ Running 61 134
Aug 12 → Aug 12 Entered ▶ Running 0 134
Aug 12 → Aug 14 On Hold ▶ Running 500 634
Dispatch 0.0d
Holding 125.4d (excluded)
Coordinators 11.7d
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
125.4 days
Coordinators
11.7 days
Over SLA
Created: Jan 31, 2024 Due: Jul 31, 2024 (744 days overdue)
📅
634.0 days Total Age
⏱️
63.4d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00366336
Closed
Project McLaren Upgrade SN:LP000573
Priority
High
Origin
Email
Reason
New Case
Contact
Roseann Wilder
Owner
Destiny Rinehart
Created
Jan 31, 2024
Work Orders from this Case (1)
WO-01126745 (current) On Hold
Upgrade
Created: Jan 31, 2024
At Risk - Monitor Closely
On Hold • 925 days old
🚨
Primary Delay 63.4 days stuck in "On Hold"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
On Hold
125.4d
Assigned
1.6d / 0.5d SLA
Scheduled
8.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/2Lcashin- spoke with the site and we got this scheduled for 5/13 @7am

5/1/24 DN - Following up with FOM and SUP about assigning these to Pete Ramos who has completed hinge training

3/21/24 DN - On Hold until local tech receives Zono Hinge training

5/13 ZONO WAS NOT AWARE THE SCREEN WAS TOUCH SCREEN COMPATIBLE AND WAITING FOR INFO WHEN ZONO WILL SHIP THE PARTS.
🔍 Technician Findings
5/14 call the customer and spoke to Roseanne. I advised them that we need to reschedule this due to a required part.
⚠️ Problem Description
Project McLaren Upgrade SN:LP000573

Timeline

📞
Case Linked Jan 31, 3:06 PM
Case Number: 00366336
Subject:
Status: Closed
📋
▶
2 Work Order Created Jan 31, 3:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Destiny Rinehart
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
🆕
Status: Entered by Destiny Rinehart Feb 1, 4:07 PM
From: Ready for Scheduling, Entered
To: Entered, On Hold
Duration in Previous: 1d 0h, 0m
🚨 64.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff May 1, 12:24 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 89d 19h
👷
▶
2 Technician Assigned May 1, 3:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Lilly Cashin
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 38m
📅
▶
2 Dispatch Scheduled May 2, 9:56 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Lilly Cashin
From: Assigned
To: Scheduled
Duration in Previous: 18h 53m
⚠️ 8.0 business days
⏸️
Status: On Hold by Pete Ramos May 13, 10:18 PM
From: Scheduled
To: On Hold
Duration in Previous: 11d 12h
🚨 62.2 business days
🆕
Status: Entered by Stephanie Ramen Aug 12, 4:16 PM
From: On Hold, Entered
To: Entered, On Hold
Duration in Previous: 90d 17h, 0m

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days

🔗 Related Artifacts

📞
Case 00366336
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Upgrade
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 31, 3:12 PM
Invoice #
N/A

Details