Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01142731 ↗ ServiceMax

ZONO SANITECH • Upgrade • PSM

📍 Douglas Head Start -Economic Opportunities Council of Indian River County Inc — 8445 64th Ave, Wabasso FL, 32970

Mar 15, 2024 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of March 2024 · Target: Mar 29, 2024
⚠ 593 biz days overdue
Active: 603 biz days
▶ Clock Running
Status: Created
Mar 15 → Mar 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
60d
▶ Clock Running
Status: Ready for Scheduling
Mar 15 → Jun 10, 2024
60 business days (counted)
Running total: 60 of ? biz days used
543d
▶ Clock Running
Status: On Hold
Jun 10 → Aug 14, 2026
543 business days (counted)
Running total: 603 of ? biz days used
Created: Mar 15, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 15 → Mar 15 Created ▶ Running 0 0
Mar 15 → Jun 10 Ready for Scheduling ▶ Running 60 60
Jun 10 → Aug 14 On Hold ▶ Running 543 603
Dispatch 0.0d
Coordinators 61.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
61.0 days
Over SLA
Created: Mar 15, 2024 Due: Jul 31, 2024 (744 days overdue)
📅
604.0 days Total Age
⏱️
61.0d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
60.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00378688
Closed
Project McLaren Upgrade SN:ZT202101-44976
Priority
High
Origin
Phone
Reason
New Case
Contact
Stephany Troutman
Owner
Destiny Rinehart
Created
Mar 15, 2024
Work Orders from this Case (1)
WO-01142731 (current) On Hold
Upgrade
Created: Mar 15, 2024
Behind Schedule - Needs Attention
On Hold • 881 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 60.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/18 RNAZZ - Left a VM to schedule service 
10/25 RNAZZ - Outbound to +17725624177 Left a VM to schedule service
10/25 RNAZZ - Outbound to +17725898008 Left a VM to schedule service 
6/10/24 DN - Please call site for scheduling, if there is no answer site may be closed for the summer and WO can be placed on Hold until Zono or customer advises any differently 6/4 RNAZZ - Left a VM to schedule
5/30 RNAZZ - Left a VM to schedule service 
5/3 RNAZZ - Left a VM to schedule service 
⚠️ Problem Description
Project McLaren Upgrade SN:ZT202101-44976

Timeline

📞
▶
3 Case Linked Mar 15, 9:57 AM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01142731
Type: Upgrade
Priority: PSM
📅
Status: Ready for Scheduling by Destiny Rinehart
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 61.0 business days
⏸️
Status: On Hold by Dylan Nakoff Jun 10, 4:31 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 87d 6h

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days

🔗 Related Artifacts

📞
Case 00378688
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Upgrade
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Mar 15, 10:00 AM
Invoice #
N/A

Details