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WO-01151864 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • IOQ • P7

📍 GUARDANT HEALTH - Palo Alto — 3100 HANOVER ST, PALO ALTO CA, 94304

Apr 4, 2024 → Present

⛔ Blocked
P7
SLA Clock
7 business days from creation · Target: Apr 15, 2024
⚠ 582 biz days overdue
Active: 589 biz days
Budget: 7 biz days
SLA Target
▶ Clock Running
Status: Created
Apr 4 → Apr 24, 2024
14 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → Apr 24, 2024
0 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2024
0 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 24, 2024
0 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Entered
Apr 24 → Apr 24, 2024
0 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2024
0 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → May 1, 2024
5 business days (counted)
Running total: 19 of 7 biz days used
66d
▶ Clock Running
Status: On Hold
May 1 → Aug 6, 2024
66 business days (counted)
Running total: 85 of 7 biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2024
0 business days (counted)
Running total: 85 of 7 biz days used
504d
▶ Clock Running
Status: On Hold
Aug 6 → Aug 14, 2026
504 business days (counted)
Running total: 589 of 7 biz days used
Created: Apr 4, 2024 Today
Business Days Used 589 / 7
0 7d budget +582d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Apr 4 → Apr 24 Created ▶ Running 14 14 / 7
Apr 24 → Apr 24 Ready for Scheduling ▶ Running 0 14 / 7
Apr 24 → Apr 24 Assigned ▶ Running 0 14 / 7
Apr 24 → Apr 24 Scheduled ▶ Running 0 14 / 7
Apr 24 → Apr 24 Entered ▶ Running 0 14 / 7
Apr 24 → Apr 24 Assigned ▶ Running 0 14 / 7
Apr 24 → May 1 Scheduled ▶ Running 5 19 / 7
May 1 → Aug 6 On Hold ▶ Running 66 85 / 7
Aug 6 → Aug 6 Entered ▶ Running 0 85 / 7
Aug 6 → Aug 14 On Hold ▶ Running 504 589 / 7
Dispatch 15.0d
Holding 66.7d (excluded)
Coordinators 6.0d
⚠ Overdue
Dispatch
15.0 days
Over SLA
Holding (excluded from total)
66.7 days
Coordinators
6.0 days
Over SLA
Created: Apr 4, 2024 Due: Apr 15, 2024 (851 days overdue)
📅
589.9 days Total Age
⏱️
66.7d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00383390
4/3 AM waiting on info from site - RE: IOQ service
Closed
Important: This purchase order is subject to the terms and conditions located at http://www.vwr.com/suppliers/terms.html, and those terms are hereby incorporated by reference. Order Comments: Subu Shyamala Govindarajan <sgovindarajan@guardanthealth.com> Eppendorf 5810R S/N - 5811LH096723 S/N # 5811LH096687 S/N # 5811LH296685 S/N # 5811LH396721
Priority
Standard
Origin
Email
Reason
New Case
Contact
Subu Govindarajan
Owner
Destiny Rinehart
Created
Apr 2, 2024
Work Orders from this Case (4)
WO-01151863 Invoiced
IOQ • Ben Heinz
Created: Apr 4, 2024 • Closed: May 1, 2024
WO-01151864 (current) On Hold
IOQ
Created: Apr 4, 2024
WO-01151865 Invoiced
IOQ • Ben Heinz
Created: Apr 4, 2024 • Closed: May 1, 2024
WO-01151867 Invoiced
IOQ • Ben Heinz
Created: Apr 4, 2024 • Closed: May 1, 2024
Behind Schedule - Needs Attention
On Hold • 861 days old
🚨
Primary Delay 66.7 days stuck in "On Hold"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
L2 Screening
15.0d / 1.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
5.9d / 2.0d SLA
On Hold
66.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/6 CWassam removed FSE due to no resolution for scheduling


01May 2024 BHeinz: Unit in process of moving from Palo Alto to Redwood. Reschedule IOQ once move complete


4/24 Cwassam scheduled per email from Marinel Alcantara/ per teams message from MH schedule for all 6 units

⚠️ Problem Description
Important: This purchase order is subject to the terms and conditions located at http://www.vwr.com/suppliers/terms.html, and those terms are hereby incorporated by reference. Order Comments: Subu Shyamala Govindarajan Eppendorf 5810R S/N - 5811LH096723 S/N # 5811LH096687 S/N # 5811LH296685 S/N # 5811LH396721
📄 Description
Eppendorf Centrifuge Benchtop Refrigerated or Constant Temp 5810 Series (5810 5810 R)

Timeline

📞
Case Linked Apr 2, 1:30 PM
Case Number: 00383390
Subject: 4/3 AM waiting on info from site - RE: IOQ service
Status: Closed
⏳ 3.0 business days
📋
Work Order Created Apr 4, 9:51 AM
Work Order: WO-01151864
Type: IOQ
Priority: P7
🚨 15.0 business days
📅
Status: Ready for Scheduling by Alan Adams Apr 24, 12:17 PM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 20d 2h
👷
▶
3 Status: Assigned Apr 24, 12:59 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Carrie Wassam
Technician: Ben Heinz
📅
Dispatch Scheduled by Carrie Wassam
Scheduled For: 2024-04-30T16:00:00.000+0000
🆕
▶
3 Status: Entered Apr 24, 2:48 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Carrie Wassam
Technician: a0hF0000005S4k3IAC, Ben Heinz
📅
Dispatch Scheduled by Carrie Wassam
Scheduled For: 2024-04-30T16:00:00.000+0000
⚠️ 6.0 business days
⏸️
Status: On Hold by Ben Heinz May 1, 2:28 PM
From: Scheduled
To: On Hold
Duration in Previous: 6d 23h
🚨 67.0 business days
🆕
Status: Entered by Carrie Wassam Aug 6, 9:38 AM
From: On Hold, Entered
To: Entered, On Hold
Duration in Previous: 96d 19h, 0m

Bottlenecks

L2 Screening
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

📞
Case 00383390
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
P7
Type
IOQ
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Apr 4, 9:51 AM
Invoice #
N/A

Details