8/10/2024 Sramen - clearing tech info from WO and putting back into on hold status.
8/7/24 AJInerson - Called Lizzy to schedule service. Left VM regarding scheduling.
6/13/24 AJinerson - Called site to follow up to schedule. Lizzy is extension #14. Spoke with Lizzy who said to reach back out first week of August to move forward with scheduling. They are not there full time during summer and will not have staff on site enough hours in 1 day for tech visit.
6/11/24 AJinerson - Sent follow up email to Lizzy to see if they can confirm scheduling for week of 6/24.
6/10/24 DN - Please call site for scheduling, if there is no answer site may be closed for the summer and WO can be placed on Hold until Zono or customer advises any differently
6/5/24 AJinerson - Email from Lizzy saying they can do 6/24 afternoon or 6/26 after 10:00 a.m. Emailed back offering 6/26, waiting for confirmation from Lizzy.
6/5/24 AJinerson - Sent email to Lizzy regarding scheduling week of 6/17 - 6/21
6/5/24 AJinerson - Called 2nd time to schedule tech visit. Left 2nd VM regarding scheduling.
5/30/24 AJinerson - Called site w/ Lizzy's extension. Left vm regarding scheduling.
⚠️Problem Description
Project McLaren Upgrade - Needs Hinges
ZT202007-44151
Hinge Replacement needed
schedule at least 2 weeks out so Zono can get hinge kit to the customer
Timeline
📞
▶
2
Case Linked May 21, 12:40 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order:WO-01167095
Type:Upgrade
Priority:PSM
📅
Status: Ready for Scheduling by Kimberly HardisonMay 21, 2:06 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:1h 25m
⚠️7.0 business days
👷
▶
2
Technician Assigned May 29, 12:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 22h
⚠️9.0 business days
⏸️
Status: On Hold by Dylan NakoffJun 10, 4:33 PM
From:Assigned
To:On Hold
Duration in Previous:12d 3h
🚨44.9 business days
🆕
Status: Entered by Stephanie RamenAug 10, 11:29 AM
From:On Hold, Entered
To:Entered, On Hold
Duration in Previous:60d 18h, 0m
Bottlenecks
Ready for Scheduling
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Assigned
Duration: 8.9 business days (threshold: 4.0 business hours)