Total Delay333.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
5.9d / 3.0d SLA
Assigned
331.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
WO Correction Needed
40.2d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/16/26 DPatton - please confirm if parts were delivered, add work date and freight charge. Tracking# is older than 120 days so it's not showing on UPS website. (Unable to confirm on this end)
🔧Work Performed
Customer Requested Parts Order
⚠️Problem Description
Q-00024527
These parts needs to be directly shipped to the customer for customer install.
QTY.1 6500-002-136 Cot FE housing
QTY. 1 6500-002-133 secondary coil.
📧
Email: Your Order Has Been Fulfilled.
Completed Mar 13, 2026
To: emsdirector@barretown.org
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01206146 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z67AR37P251895531 1Z67AR37P252216567]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the
📧
Email: Your Order Has Been Fulfilled.
Completed Jan 15, 2026
To: emsdirector@barretown.org
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01206146 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z67AR37P251895531 1Z67AR37P252216567]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the
Timeline
📞
Case Linked Oct 2, 8:12 PM
Case Number:00431909
Subject:Barre town EMS - Direct shipping
Status:Closed
📋
▶
2
Work Order Created Oct 3, 12:03 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Oct 3, 12:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:26m
⚠️6.0 business days
👷
▶
3
Technician Assigned Oct 10, 12:15 PM
Technician Assigned → Status: Assigned → 2x Parts Added
👷
Status: Assigned by Ashlee Stuckert
From:Awaiting Parts
To:Assigned
Duration in Previous:6d 23h
🔩
2x Parts Added
Type:Parts
Status:Open
Qty:1
🚨331.0 business days
📦
Status: Awaiting Parts by Rhonnie ReevesJan 15, 2:41 PM
From:Assigned, Awaiting Parts
To:Awaiting Parts, Closed
Duration in Previous:462d 3h, 0m
⏳2.0 business days
✏️
Status: WO Correction Needed by Diane PattonJan 16, 5:36 PM
From:Closed
To:WO Correction Needed
Duration in Previous:1d 2h
🚨40.7 business days
🏁
Status: Closed by Rhonnie ReevesMar 13, 8:24 AM
From:WO Correction Needed
To:Closed
Duration in Previous:55d 13h
📄
▶
3
Status: Ready to Bill Mar 13, 11:50 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-256479
Bottlenecks
Awaiting Parts
Duration: 5.9 business days (threshold: 3.0 business days)
Exceeded by 2.9 business days
Assigned
Duration: 331.0 business days (threshold: 4.0 business hours)
Exceeded by 330.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)