Total Delay360.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
119.0d / 1.0d SLA
Assigned
243.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4.23.26 hshaw - contract expired on 01/31/26
2/18/26 RBerry- Emailed JJohnson stating: We currently have 13 open WOs for Maria Parham Medical Center, dating back to 4/11/25. Of those, 3 are PMs and the remaining are repairs.
My understanding is that they are currently refusing to provide POs. All but two of these WOs already have time entered.
How would you like us to proceed? Should these be closed out or handled another way? I just want to ensure we’re aligned on the direction before taking any action.
See logged email on WO-01262953
🔧Work Performed
I accessed stretcher and found it missing 3 pivot blocks and the CPR cable needs replaced.
04-21-26- This bed is being retired per Shannon Hull. Repair will not be needed. I was told by Jennifer Johnson to close out WO.
🔍Technician Findings
I found bed in bed shop with non working foot pedals and CPR not working. PO submitted to GE Rep.
04-21-26- This bed is being retired per Shannon Hull. Repair will not be needed. I was told by Jennifer Johnson to close out WO.
⚠️Problem Description
SN: O155AQ5150
GE: 604430757
MODEL: P8000 (Hill-Rom)
Repair: Head release cable inop, and foot end pivot block inop.
📄Description
Hill-Rom P8000 Stretcher
📧
Email
Completed Feb 18, 2026
2/18/26 RBerry- Emailed JJohnson stating: We currently have 13 open WOs for Maria Parham Medical Center, dating back to 4/11/25. Of those, 3 are PMs and the remaining are repairs.
My understanding is that they are currently refusing to provide POs. All but two of these WOs already have time entered.
How would you like us to proceed? Should these be closed out or handled another way? I just want to ensure we’re aligned on the direction before taking any action.
See logged email on
EXCEL_X
Updated Blank PO Estimate GE Healthcare Philips (non-FCO) Account labor pricing as of 11.16.22 (2) (1) (1) (1) (1)
Oct 1, 2025
Timeline
📞
Case Linked Nov 6, 1:55 PM
Case Number:00440870
Subject:cannot pull up SN on our sys SWO REQUEST GE
Status:Closed
📋
▶
2
Work Order Created Nov 7, 11:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Nov 7, 11:52 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Kenneth Lancara
👷
Technician Assigned by Melissa OwensNov 7, 3:25 PM
Technician:Zachary Evans
🚨66.0 business days
👷
Technician Assigned by Mark FranksFeb 17, 7:39 PM
Technician:a0hVU000000Tz89YAC, Todd Fogiel
🚨134.0 business days
👷
Technician Assigned by Stephanie RamenAug 27, 3:17 PM
Technician:Michael Swingle
🚨26.0 business days
⏱️
3x Labor Added Oct 2, 4:40 PM
Type:Labor, Travel
Status:Open
Qty:0.25, 1
🚨14.9 business days
👷
Technician Assigned by Rhea BerryOct 23, 9:58 AM
Technician:Mark Stelter
⚠️5.0 business days
📅
Status: Ready for Scheduling by Stephanie RamenOct 29, 10:12 AM
From:Assigned
To:Ready for Scheduling
Duration in Previous:355d 21h
🚨71.0 business days
👷
▶
2
Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:106d 1h
📅
Status: Ready for Scheduling by Rhea BerryFeb 12, 12:05 PM
From:Assigned
To:Ready for Scheduling
Duration in Previous:1h 15m
🚨48.0 business days
⏱️
▶
2
Labor Added Apr 21, 1:54 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From:Ready for Scheduling
To:Completed
Duration in Previous:68d 0h
👷
▶
2
Technician Assigned Apr 21, 2:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Completed
To:Assigned
Duration in Previous:15m
🏁
Status: Closed by MICHAEL SWINGLEApr 21, 8:09 PM
From:Assigned
To:Closed
Duration in Previous:5h 59m
⏳2.5 business days
📄
Status: Ready to Bill by Hannah ShawApr 23, 5:40 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 21h
📨
Status: Invoice Pending by Hannah ShawApr 23, 6:00 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:20m
⏳1.7 business days
🧾
Invoice Created Apr 25, 5:55 PM
Invoice Number:SM-260007
Bottlenecks
Assigned
Duration: 242.9 business days (threshold: 4.0 business hours)
Exceeded by 242.4 business days
Ready for Scheduling
Duration: 71.0 business days (threshold: 1.0 business days)
Exceeded by 70.0 business days
Ready for Scheduling
Duration: 47.9 business days (threshold: 1.0 business days)
Exceeded by 46.9 business days
Assigned
Duration: 6.0 business hours (threshold: 4.0 business hours)
Exceeded by 2.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)