Detailed work order timeline, KPIs, and analysis
THOR • Relocation • PC
📍 Rachel Harvey Grooman — 10410 Riata Ln., Bakersfield CA, 93306
Nov 26, 2024 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 26 → Nov 26 | Created | ▶ Running | 0 | 0 |
| Nov 26 → Nov 26 | Ready for Scheduling | ▶ Running | 0 | 0 |
| Nov 26 → Nov 27 | Assigned | ▶ Running | 1 | 1 |
| Nov 27 → Dec 2 | Scheduled | ▶ Running | 1 | 2 |
| Dec 2 → Jan 8 | Reschedule | ▶ Running | 25 | 27 |
| Jan 8 → Jan 8 | Entered | ▶ Running | 0 | 27 |
| Jan 8 → Jan 13 | Ready for Scheduling | ▶ Running | 3 | 30 |
| Jan 13 → Aug 14 | On Hold | ▶ Running | 397 | 427 |
1/13 CWassam no response for scheduling from POC referred to AEM for resolution
1/1-9 Pgreen Emailed Chandler for updated ETA
1/8 CWassam discussed in District meeting per Marcus follow up on Jan 13 if no answer refer to AEM for further assistance in getting scheduled or closed out
1/6 Cwassam email to Chandler for new date
12/30 CWassam discussed in District meeting with PGreen no resolution for scheduling at this time follow up Jan 6 verify best FSE to schedule
12/10 CWassam email from Chandler this will not be rescheduled until beginning of year January 2025
12/9 CWassam discussed in District meeting no resolution on scheduling at this time from Thor per MBjorem
12/9 Cwassam email to POC Chandler for new date
follow up with Chandler end of week
12/2 CWassam family emergency for client customer will reschedule later in week per email attached from Chandler
11/27 CWassam email to Chandler and FSE for due date on Dec 3 at 900a
11/26 CWassam per Marcus this will go to John Garrison/ Teams to West for resolution John Garrison does not have this skillset for this wo/ Marcus advised Garrison to complete training on Monday upon his return to pick up this ticket on Tuesday morning
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02579840 | Expenses | Open | 1 | $10.00 | Nov 26, 12:25 PM |