Work Order 360 View

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← WO Overview

WO-01226042 ↗ ServiceMax

FERNO • Parts Sale • PSM

📍 STEINHAUS SUPPLY SERVICE INC — 21231 W 8 MILE ROAD, Muskego WI, 53150

Dec 24, 2024 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed
Active: 0 biz days
Paused: 314 biz days
🕐 Clock stopped: Canceled (Mar 31, 2026)
🏭 Customer Supplied Parts (1)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 24 → Dec 24, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 24 → Dec 24, 2024
0 business days (counted)
Running total: 0 of ? biz days used
⏸314d
⏸ Clock Paused
Status: Awaiting Parts
Dec 24 → Mar 31, 2026
314 business days (not counted)
Created: Dec 24, 2024 Canceled: Mar 31, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Dec 24 Assigned ▶ Running 0 0
Dec 24 → Dec 24 L2 Screening ▶ Running 0 0
Dec 24 → Mar 31 Awaiting Parts ⏸ Paused 314 —
Dispatch 0.0d
Material Management 315.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
315.0 days
Over SLA
Created: Dec 24, 2024 Due: Jan 28, 2025 Completed: Mar 31, 2026 (426 days late)
📅
315.0 days Total Age
⏱️
315.0d in Awaiting Parts Longest Stage
🔄
3 transitions Status Changes
⚠️
312.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00452211
PO 62943 (parts sale)
Closed
Quantity 12 Cot feet 190-2089 Cot feet, pair #1902089 1 UPS Charge See attached for additional info
Priority
High
Origin
Email
Reason
New Case
Contact
Steve
Owner
Sherry Reich
Created
Dec 23, 2024
Work Orders from this Case (1)
WO-01226042 (current) Canceled
Parts Sale • Customer Part Sale
Created: Dec 24, 2024
Behind Schedule - Needs Attention
Canceled • 597 days old
🚨
Primary Delay 315.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 312.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
315.0d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Old WO for Ferno parts sale. Parts order not set up, it was cancelled
⚠️ Problem Description
Quantity 12 Cot feet 190-2089 Cot feet, pair #1902089 1 UPS Charge See attached for additional info

Timeline

📞
Case Linked Dec 23, 3:58 PM
Case Number: 00452211
Subject: PO 62943 (parts sale)
Status: Closed
📋
▶
2 Work Order Created Dec 24, 8:32 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Sherry Reich
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Dec 24, 8:47 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 13m
🚨 315.0 business days
🚫
Status: Canceled by Natosha Beierschmitt Mar 31, 3:16 PM
From: Awaiting Parts
To: Canceled
Duration in Previous: 462d 5h

Bottlenecks

Awaiting Parts
Duration: 315.0 business days (threshold: 3.0 business days)
Exceeded by 312.0 business days

🔗 Related Artifacts

📞
Case 00452211
Closed
📦
Parts Order 00067032
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Parts Sale
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Dec 24, 8:32 AM
Invoice #
N/A

Details