Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
Last business day of December 2024
Target:
Dec 31, 2024
🏭 Customer Supplied Parts (1)
🕐 Clock stopped: Canceled (Mar 31)
⏸ 462d excluded (parts wait + holding)
✗ SLA Missed
Material Management
331.0d
✗ SLA Missed
Material Management
331.0 days
Over SLA
Created: Dec 24, 2024
Due: Jan 28, 2025
Completed: Mar 31, 2026 (426 days late)
⏱️
331.0d in Awaiting Parts
Longest Stage
🔄
3 transitions
Status Changes
⚠️
328.0d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00452211
PO 62943 (parts sale)
Closed
Quantity 12
Cot feet 190-2089
Cot feet, pair #1902089
1 UPS Charge
See attached for additional info
🚨
Primary Delay
331.0 days stuck in "Awaiting Parts"
⏱️
Total Delay
328.0 business days over SLA thresholds
SLA vs Actual Time by Status
L2 Screening
0.0d
/ 1.0d SLA
Awaiting Parts
331.0d
/ 3.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
Old WO for Ferno parts sale. Parts order not set up, it was cancelled
⚠️
Problem Description
Quantity 12
Cot feet 190-2089
Cot feet, pair #1902089
1 UPS Charge
See attached for additional info
Timeline
📞
Case Number:
00452211
Subject:
PO 62943 (parts sale)
Status:
Closed
📋
👷
From:
Entered, Assigned
To:
Assigned, L2 Screening
Duration in Previous:
0m
📦
📦
From:
L2 Screening
To:
Awaiting Parts
Duration in Previous:
13m
🚫
From:
Awaiting Parts
To:
Canceled
Duration in Previous:
462d 5h
Bottlenecks
Awaiting Parts
Duration: 331.0 business days (threshold: 3.0 business days)
Exceeded by 328.0 business days
🔗 Related Artifacts
📦
Parts Order 00067032
Closed
ℹ️ Work Order Details
Technician
Customer Part Sale