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WO-01240079 ↗ ServiceMax

INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore • Inspection • PSM

📍 Hess Stampede - Offshore — 15475 Airline Hwy, Baton Rouge LA, 70817

Jan 21, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 384 biz days overdue
Active: 392 biz days
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
32d
▶ Clock Running
Status: Assigned
Jan 22 → Mar 10, 2025
32 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 19, 2025
7 business days (counted)
Running total: 40 of ? biz days used
215d
▶ Clock Running
Status: Reschedule
Mar 19 → Jan 29, 2026
215 business days (counted)
Running total: 255 of ? biz days used
137d
▶ Clock Running
Status: On Hold
Jan 29 → Aug 15, 2026
137 business days (counted)
Running total: 392 of ? biz days used
Created: Jan 21, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 22 Ready for Scheduling ▶ Running 1 1
Jan 22 → Mar 10 Assigned ▶ Running 32 33
Mar 10 → Mar 19 Scheduled ▶ Running 7 40
Mar 19 → Jan 29 Reschedule ▶ Running 215 255
Jan 29 → Aug 15 On Hold ▶ Running 137 392
Dispatch 0.0d
Coordinators 258.9d
⚠ Overdue
Dispatch
0.0 days
Coordinators
258.9 days
Over SLA
Created: Jan 21, 2025 Due: Jan 9, 2026 (218 days overdue)
📅
393.0 days Total Age
⏱️
216.0d in Reschedule Longest Stage
🔄
5 transitions Status Changes
⚠️
253.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00458250
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service Cardiac Monitor US00558674 Phillips Heartstart MRx Portable Suction 4PD022251 DeVilbliss Vacu-Aide Portable Ventilator 2.82E+11 AHP300Y Urine Analyzer 197T1009A39 Consult Diagnostics 120 Glucometer B1674658 True Balance Pulse Ox 4069930 Spectro2 30 Infrared Thermometer No S/N LRC-168A Thermometer Oral/Rectal 20139808 Sure Temp Plus Optha/Otic Scope N/A Eurolight B-05 Laryngoscope 1 160701 Laryngoscope 2 No S/N Oxygen Concentrator IRC10LX02 Invacare Platinum 10 Traction Splint N/A KED N/A Mod. 125 Scoop Stretcher (metal) N/A Scoop Stretcher (plastic) N/A Scoop EXL Folding Backboard N/A Junkin https://www.ebiotrack.com/inspection.php?iid=25267
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Walker
Owner
Sherry Reich
Created
Jan 21, 2025
Work Orders from this Case (1)
WO-01240079 (current) On Hold
Inspection
Created: Jan 21, 2025
Behind Schedule - Needs Attention
On Hold • 570 days old
🚨
Primary Delay 216.0 days stuck in "Reschedule"
⏱️
Total Delay 253.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
32.9d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Reschedule
216.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/28/2026 Sramen - per teams message to ASM Sberry, placing on hold while he works with the customer.

12/23/25 AJinerson - Email logged on WO-01240079. Received email back from Sadie Anderson stating the below:


  • "The two remaining Hess locations will be on hold for a bit as we work through contractual details with the new operator. I'm hoping to have an update for you after the holidays. We will for sure be moving forward with West Vela, Sevan, and West Neptune but will not have a good forecast of flights/dates until mid-January. I'll be in touch as soon as I get a meaningful update on both of the above"

12/16/25 AJinerson - Email logged on WO-01240079. Sadie responded asking for what dates we have available over the next few weeks.

Sent email back to Sadie offering the below weeks (per tech's travel availability).

Monday, 1/5/2026 – Friday, 1/9/2026

Monday, 1/19/25 – Friday, 1/23/26

Monday, 1/26/26 – Friday, 1/30/26 


12/11/25 AJinerson - Email logged on WO-01240079. Sent a follow up email to Sadie regarding scheduling tech visit for below annual services, asking if they are ready to proceed/what dates work best for them:

Hess Stampede - Offshore (WO-01240079)

Hess Tbells - Offshore (WO-01240083)

Sevan Louisiana - Offshore (WO-01316945)

Seadrill West Vela - Offshore (WO-01316896)


11/26/25 AJinerson - Email logged on WO-01240079. Sent additional follow up email to POC Sadie asking if they are ready to proceed with scheduling the below inspections, and what dates would work best for them in DEC. to see if we could accommodate.  

Hess Stampede - Offshore (WO-01240079)

Hess Tbells - Offshore (WO-01240083)


11/20/25 AJinerson - Email logged on WO-01240079. Sent another follow up email to POC Sadie asking if they are ready to proceed with scheduling the below inspections, and what dates would work best for them to see if we could accommodate.  

Hess Stampede - Offshore (WO-01240079)

Hess Tbells - Offshore (WO-01240083)


10/28/25 AJinerson - Email logged on WO-01240079. Sent follow up email to Sadie to see if the below sites are ready to schedule their inspection services:

Hess Stampede - Offshore (WO-01240079)

Hess Tbells - Offshore (WO-01240083)


9/26/25 AJinerson - Email logged on WO-01240079. Received response from Sadie:


"Hess was just acquired by Chevron so there are some ongoing transitions happening with leadership and helicopter service providers. I spoke with them regarding calibrations for the two remaining sites, and we are meeting to discuss it. I will not have dates to provide you until after Oct 6, but I do know that the helicopter service will be transitioning to the Chevron base in Galliano, La."


9/25/25 AJinerson - Email logged on WO-01240079. Sent follow up email to POC Sadie asking if they are ready to schedule tech visit for below remaining inspections.

Hess Stampede - Offshore (WO-01240079)

Hess Tbells - Offshore (WO-01240083)



9/4/25 AJinerson - Email logged on WO-01240070. Email back to Sadie stating we do not have 9/12 available (tech will be traveling to cover work in another state that day). Offered following week 9/16-9/19 to see if any dates work for any of their sites.


9/4/25 AJinerson - Email logged on WO-01240070. Received email back from Sadie stating they will need to reschedule this due to no more room left for tech on helicopter. They checked to see if we could schedule tech to service Hess Tbells instead tomorrow, but they are also not available for us. They are asking if we have 9/12 available.


8/29/25 RCook- Emailed Sadie to get good dates for Sept to schedule. See logged email on WO-01240079


8/11/25 AJinerson - Email logged on WO-01240070. Email back to POC Sadie informing we do not have 8/22 available as requested and asked if the week of 9/2-9/5 would work.


8/11/25 AJinerson - Email logged on WO-01240070. Received email from Sadie stating they have 1 date available so far for Hess Badlpate - Friday, 8/22.

Checking w/ FSE to see what next available date we could offer to schedule since there's a possibility of overnighting when covering this account.


7/29/25 AJinerson - Email logged on WO-01240070. Sent email to POC Sadie to see if they are ready to proceed w/ scheduling the below inspection services.

Hess Tbells - Offshore - (WO-01240083)

 Hess Stampede - Offshore - (WO-01240079)

 Hess Baldpate - Offshore – (WO-01240070)


7/11/25 AJinerson - Email logged on WO-01240083. Sent follow up email to POC Sadie asking if they have dates in the near future that work best for the remaining inspections for the below locations:

Hess Tbells - Offshore - (WO-01240083)

Hess Stampede - Offshore - (WO-01240079)


6/30/25 AJinerson - Email logged on WO-01240159. Per email from Sadie:

"We will need to swap locations and have Jason go to Eni Devils Tower tomorrow 7/1 instead of Hess Baldpate. Jason will be on the first flight and the medic onboard will facilitate his return on the second/third flight of the day. 

 

Check in time 05:00 at PHI Helicopters

3550 Taxi Rd

Houma, LA 70363

 

No hazmat needed. This site has an old MRx monitor with no ETCO2 function. "



6/17/25 AJinerson - Email logged on WO-01240159. Rec. email back from Sadie asking to schedule per below:

Tuesday, 7/1 - Devils Tower WO-01240159

Wednesday, 7/2 - Hess Baldpate


6/16/25 AJinerson - Email logged on WO-01240159. Sadie asked if we could schedule for 6/18 (Hess site) but we no longer have that date available. Offered tech's next available, week of 6/30-7/3.


6/13/25 AJinerson - Email logged on WO-01240159. Sent email to Sadie offering tech to visit remaining June sites during below dates:

Tuesday, 6/17

Wednesday, 6/18

Thursday, 6/19

Wednesday, 6/25

Thursday, 6/26


5/28 KHensley sent Sadie an email for scheduling. Email logged on WO-01240070

5/19 KHensley called Sadie to schedule the last 4 sites. Left VM. Call logged on WO-01240159

5/14 KHensley sent Sadie an email for scheduling. Email logged on WO-01240159

4/28 KHensley sent Sadie an email for scheduling. Email logged on WO-01240070

3/26 KHensley sent Sadie an email for scheduling the remaining offshore sites

3/10 KHensley scheduled per attached email from Sadie

2/18 KHensley- in contact with Sadie and working on getting these scheduled

1/24 KHensley sent Sadie an email to confirm scheduling and location information. Email logged on WO-01240176

⚠️ Problem Description
Initial Annual Inspection Service Equipment list is also attached. Cardiac Monitor US00558674 Phillips Heartstart MRx Portable Suction 4PD022251 DeVilbliss Vacu-Aide Portable Ventilator 2.82E+11 AHP300Y Urine Analyzer 197T1009A39 Consult Diagnostics 120 Glucometer B1674658 True Balance Pulse Ox 4069930 Spectro2 30 Infrared Thermometer No S/N LRC-168A Thermometer Oral/Rectal 20139808 Sure Temp Plus Optha/Otic Scope N/A Eurolight B-05 Laryngoscope 1 160701 Laryngoscope 2 No S/N Oxygen Concentrator IRC10LX02 Invacare Platinum 10 Traction Splint N/A KED N/A Mod. 125 Scoop Stretcher (metal) N/A Scoop Stretcher (plastic) N/A Scoop EXL Folding Backboard N/A Junkin https://www.ebiotrack.com/inspection.php?iid=25267

Timeline

📞
Case Linked Jan 21, 10:38 AM
Case Number: 00458250
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 21, 11:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Technician Assigned Jan 22, 11:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 33.0 business days
📅
2 Dispatch Scheduled Mar 10, 10:45 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 46d 22h
⚠️ 8.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 19, 9:38 AM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 22h
🚨 215.7 business days
⏸️
Status: On Hold by Stephanie Ramen Jan 29, 4:35 AM
From: Reschedule
To: On Hold
Duration in Previous: 315d 19h

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Assigned
Duration: 32.9 business days (threshold: 4.0 business hours)
Exceeded by 32.4 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Reschedule
Duration: 216.0 business days (threshold: 2.0 business days)
Exceeded by 214.0 business days

🔗 Related Artifacts

📞
Case 00458250
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 21, 11:15 AM
Invoice #
N/A

Details