Removal of SN KMY-120630950-1497
Use a 2014 refurbished unit. No BC4K board.
per request higi has agreed the old unit should be replaced, current unit is being replaced with a refurbished GREEN unit. Set up of replacement unit is to be same as existing unit.
Location for delivering unit is same as unit being removed. Removal and delivery should be same day, install next day.
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
No IssuesWork order progressed without significant delays
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/19/25 EFerrell Higi has set up the removal of this unit, we are only delivering the new unit.
⚠️Problem Description
Removal of SN KMY-120630950-1497
Use a 2014 refurbished unit. No BC4K board.
per request higi has agreed the old unit should be replaced, current unit is being replaced with a refurbished GREEN unit. Set up of replacement unit is to be same as existing unit.
Location for delivering unit is same as unit being removed. Removal and delivery should be same day, install next day.
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
📄Description
Merge KMY Kiosk
Timeline
📞
▶
3
Case Linked Feb 6, 5:03 PM
Case Linked → Work Order Created → Status: Logistics