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WO-01248628 ↗ ServiceMax

INVACARE • Preventive Maintenance • PSM

📍 Clarview Nursing & Rehab — 14633 Route 68, Sligo PA, 16255

Feb 17, 2025 → Mar 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2025 · Target: Feb 28, 2025
✗ SLA Missed (259 biz days late)
Active: 269 biz days
🕐 Clock stopped: Canceled (Mar 17, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Feb 20 → Mar 28, 2025
26 business days (counted)
Running total: 29 of ? biz days used
240d
▶ Clock Running
Status: On Hold
Mar 28 → Mar 17, 2026
240 business days (counted)
Running total: 269 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 269 of ? biz days used
▶ Clock Running
Status: Entered
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 269 of ? biz days used
Created: Feb 17, 2025 Canceled: Mar 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 20 Ready for Scheduling ▶ Running 3 3
Feb 20 → Mar 28 Assigned ▶ Running 26 29
Mar 28 → Mar 17 On Hold ▶ Running 240 269
Mar 17 → Mar 17 Reschedule ▶ Running 0 269
Mar 17 → Mar 17 Entered ▶ Running 0 269
Dispatch 0.4d
Holding 240.6d (excluded)
Coordinators 29.4d
✗ SLA Missed
Dispatch
0.4 days
Holding (excluded from total)
240.6 days
Coordinators
29.4 days
Over SLA
Created: Feb 17, 2025 Due: Mar 31, 2025 Completed: Mar 17, 2026 (350 days late)
📅
269.0 days Total Age
⏱️
240.6d in On Hold Longest Stage
🔄
6 transitions Status Changes
⚠️
27.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00465783
Work order 2264
Closed
PM Lifts TECHNICIAN TO CONDUCT PREVENTATIVE MAINTENANCE ON ALL Invacare PATIENT LIFTS. Requested Invacare product list may vary depending on the facilities current inventory. If additional Invacare Lifts are present but not listed please conduct service. Please verify and record all serial model and serial numbers. **INVENTORY LAST REPORTED** 1) 600-1 (03GZ01160) **Service to be conducted in March 2025** For Questions regarding this work order Please call 1-800-668-2337 EXT 4160 PLEASE PROVIDE ADDRESS IF PM LABELS ARE NEEDED
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alison Mills
Owner
Kimberly Hardison
Created
Feb 14, 2025
Work Orders from this Case (6)
WO-01248619 Canceled
Preventive Maintenance
Created: Feb 17, 2025
WO-01248620 Canceled
Preventive Maintenance
Created: Feb 17, 2025
WO-01248622 Canceled
Preventive Maintenance
Created: Feb 17, 2025
WO-01248624 Canceled
Preventive Maintenance
Created: Feb 17, 2025
WO-01248626 Canceled
Preventive Maintenance
Created: Feb 17, 2025
WO-01248628 (current) Canceled
Preventive Maintenance
Created: Feb 17, 2025
Behind Schedule - Needs Attention
Canceled • 544 days old
🚨
Primary Delay 240.6 days stuck in "On Hold"
⏱️
Total Delay 27.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Assigned
27.0d / 0.5d SLA
On Hold
240.6d
Reschedule
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/17 KHardison - cancelling, not needed.

3/17/26 MOwens WO should have be cancelled when parent WO 1248619 was cancelled.

5/22/2025 Sramen - clearing tech info while working on hold escalated to account manager report.

4.2 M. Bateman After spending a small amount of time trying to contact this facility I checked their website and saw that this facility is no longer open. 

3/19/2025 CRamen left a vm for a to return call to schedule. 


3/17/2025 CRamen left a vm for a returned call to schedule. 


3/11/2025 CRamen left a vm to return call to schedule. 

⚠️ Problem Description
PM Lifts TECHNICIAN TO CONDUCT PREVENTATIVE MAINTENANCE ON ALL Invacare PATIENT LIFTS. Requested Invacare product list may vary depending on the facilities current inventory. If additional Invacare Lifts are present but not listed please conduct service. Please verify and record all serial model and serial numbers. **INVENTORY LAST REPORTED** 6) 600-2 (22AM004583) **Service to be conducted in March 2025** For Questions regarding this work order Please call 1-800-668-2337 EXT 4160 PLEASE PROVIDE ADDRESS IF PM LABELS ARE NEEDED
📄 Description
Invacare Reliant 600 Heavy-Duty Power Lift (RPL 600-2)

Timeline

📞
Case Linked Feb 14, 1:14 PM
Case Number: 00465783
Subject: Work order 2264
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 17, 11:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 19, 8:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 9h
🚨 27.4 business days
⏸️
Status: On Hold by Charles Ramen Mar 28, 2:55 PM
From: Assigned
To: On Hold
Duration in Previous: 36d 17h
🚨 241.0 business days
🔄
Status: Reschedule by Fabiola Moreno Mar 17, 10:12 AM
From: On Hold
To: Reschedule
Duration in Previous: 353d 19h
🆕
Status: Entered by Melissa Owens Mar 17, 11:34 AM
From: Reschedule
To: Entered
Duration in Previous: 1h 21m
🚫
Status: Canceled by Kimberly Hardison Mar 17, 2:33 PM
From: Entered
To: Canceled
Duration in Previous: 2h 59m

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days

🔗 Related Artifacts

📞
Case 00465783
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
Corporate
Technician
Unassigned
Scheduled
N/A
Created
Feb 17, 11:00 AM
Invoice #
N/A

Details