Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252870 ↗ ServiceMax

MOPEC • Repair • P3

📍 ST. MARYS HOSPITAL — 5801 Bremo RD, Richmond VA, 23226

Mar 3, 2025 → Present

⛔ Blocked
P3
SLA Clock
3 business days from creation · Target: Mar 6, 2025
⚠ 361 biz days overdue
Active: 364 biz days
Budget: 3 biz days
SLA Target
▶ Clock Running
Status: Created
Mar 3 → Mar 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 3 → Mar 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Mar 3 → Mar 7, 2025
4 business days (counted)
Running total: 4 of 3 biz days used
360d
▶ Clock Running
Status: On Hold
Mar 7 → Aug 15, 2026
360 business days (counted)
Running total: 364 of 3 biz days used
Created: Mar 3, 2025 Today
Business Days Used 364 / 3
0 3d budget +361d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 3 → Mar 3 Created ▶ Running 0 0 / 3
Mar 3 → Mar 3 Ready for Scheduling ▶ Running 0 0 / 3
Mar 3 → Mar 7 Assigned ▶ Running 4 4 / 3
Mar 7 → Aug 15 On Hold ▶ Running 360 364 / 3
Dispatch 0.0d
Coordinators 3.9d
⚠ Overdue
Dispatch
0.0 days
Coordinators
3.9 days
Over SLA
Created: Mar 3, 2025 Due: Mar 6, 2025 (527 days overdue)
📅
364.8 days Total Age
⏱️
3.6d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00466705
Needs Quote
Closed
Q-00026562 Please provide me with a quote to repair a light fixture on an older grossing station. MB600, 1ea fluorescent light fixture Dispatch was unable to retrieve equipment SN. tech, please retrieve equipment SN while on site and add to the WO Quoted technician: Michael Harris with overnight stay if needed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nick Milanovic
Owner
Kimberly Hardison
Created
Feb 18, 2025
Work Orders from this Case (1)
WO-01252870 (current) On Hold
Repair
Created: Mar 3, 2025
On Track
On Hold • 530 days old
🚨
Primary Delay 3.6 days stuck in "Assigned"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
3.6d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/6/2025 Sramen - placed on hold and sent chatter to CForbes to find out how to proceed since this customer does not want to schedule until they have received further info from Mopec.

3/5/2025 CRamen Nick still waiting to hear back from Mopec. Not ready to schedule. 


3/3/2025 CRamen spoke with Nick and he said he's waiting for info from Mopec in regards to dimensions so he can go to Home depot to purchase and he will call back to schedule repair. 

⚠️ Problem Description
Q-00026562 Please provide me with a quote to repair a light fixture on an older grossing station. MB600, 1ea fluorescent light fixture Dispatch was unable to retrieve equipment SN. tech, please retrieve equipment SN while on site and add to the WO Quoted technician: Michael Harris with overnight stay if needed.

Timeline

📞
Case Linked Feb 18, 5:10 PM
Case Number: 00466705
Subject: Needs Quote
Status: Closed
⚠️ 9.9 business days
📋
▶
3 Work Order Created Mar 3, 12:41 PM
Work Order Created → Expenses Added → Status: Ready for Scheduling
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Mar 3, 3:18 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Michael Harris
⏳ 4.0 business days
⏸️
Status: On Hold by Stephanie Ramen Mar 6, 8:00 PM
From: Assigned
To: On Hold
Duration in Previous: 3d 4h

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days

🔗 Related Artifacts

📞
Case 00466705
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
P3
Type
Repair
Branch
Corporate
Technician
Unassigned
Scheduled
N/A
Created
Mar 3, 12:41 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-02698738 Expenses Open 1 $10.00 Mar 3, 12:41 PM

Details