11/4 KSmith -- Left VM for Yvonne to reschedule for 11/18
11/3 EForster: 2 lifts not charged. Reschedule for 2 lifts.
9/22 KSmith -- Scheduled for 11/3 with house manager. 1-3pm
08/27/2025 DNakoff - WO being released from on hold per conversation with Joe Whalen, Megan Allen, and Shawn Rogers. Technician aware of service expectations and PM documentation required. Due date updated.
6/30 KHensley called the site supervisor to let them know that the appt has been canceled. Left VM.
6/18 KSmith -- Scheduled for 7/2 with site supervisor
6/10 KSmith -- Left VM to schedule for 7/2 -10am
6/6 KSmith -- Left VM to schedule for 7/2 - 10am
🔧Work Performed
11/3: Inspected 5 lifts. 2 Failed for loose rails. 2 not charged.
11/18: Inspected remaining 2 lifts.
🔍Technician Findings
11/3: Handicare P-440 (sn#A202303092434712) not fully charged RM 122 bathroom
Lift (sn 300215593) not charged. RM 121 bathroom
⚠️Problem Description
PM Service
PLEASE COMPLETE PM FORM FOR EACH PIECE OF EQUIPMENT
General Patient Lift: https://form.jotform.com/241965569287071
Therapeutic Tub: https://form.jotform.com/251747256160154
https://www.ebiotrack.com/inspection.php?iid=26069
Arjo Maxi Sky 440 SN: 300215593
Arjo Maxi Sky 440 SN: 300533072
Arjo Maxi Sky 440 SN: 300533075
Arjo Maxi Sky 440 SN: LE490704523
Arjo Maxi Sky 440 SN: LE511009912
Arjo Maxi Sky 440 SN: LE511009920
📋
Outbound to +17166723400
Completed Nov 5, 2025
Rescheduled for 11/18 with Yvonne
📋
Outbound to +17166723400
Completed Nov 4, 2025
Left VM for Yvonne to reschedule for 11/18
📋
Outbound to +17166723400
Completed Sep 22, 2025
Scheduled for 11/3 with house manager. 1-3pm
📋
Outbound to +17166723400
Completed Jun 30, 2025
6/30 KHensley called the site supervisor to let them know that the appt has been canceled. Left VM.
📋
Outbound to +17166723400
Completed Jun 18, 2025
Scheduled for 7/2 with site supervisor
📋
Outbound to +17166723400
Completed Jun 10, 2025
Left VM to schedule inspections
📋
Outbound to +17166723400
Completed Jun 6, 2025
Left VM to schedule for 7/2 - 10am
📅
WO-01253888 - Preventive Maintenance - Fredonia - Fredonia Day Hab
Nov 18, 2025 1:00pm – 3:00pm
Work Order: WO-01253888
Account: Western NY Department of Developmental Disabilities
Customer Case Number:
Location: Fredonia Day Hab
Address: 258 E. Main St, Fredonia, NY 14063
Manufacturer:
Model #:
Serial #:
Contact Name: 258 E. Main St House Supervisor Please call, do not email unless no ans
JPG
Handicare P-440 b
Nov 3, 2025
JPG
handicare P-440
Nov 3, 2025
Timeline
📞
Case Linked Mar 5, 5:15 PM
Case Number:00471362
Subject:Ready to release status.
Status:Closed
📋
Work Order Created Mar 5, 6:30 PM
Work Order:WO-01253888
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Micah PetersMar 6, 12:09 AM
From:Entered
To:Ready for Release
Duration in Previous:5h 39m
🚨42.0 business days
📅
Status: Ready for Scheduling by Stephanie RamenMay 2, 3:49 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:57d 14h
⚠️6.0 business days
👷
▶
2
Status: Assigned May 9, 10:16 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mozammel Sajib
Technician:Erwin Forster
🚨29.0 business days
📅
▶
2
Dispatch Scheduled Jun 18, 12:30 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:40d 2h
⚠️9.0 business days
🆕
Status: Entered by Kaitlyn KelchJun 30, 3:12 PM
From:Scheduled, Entered
To:Entered, On Hold
Duration in Previous:12d 2h, 0m
🚨43.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffAug 27, 10:46 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:57d 19h
🚨19.0 business days
👷
▶
2
Technician Assigned Sep 22, 12:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:26d 1h
🗓️
▶
2
Status: Scheduled Sep 22, 12:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-03T18:30:00.000+0000
🚨31.0 business days
🔧
Status: Tech On Site by Erwin ForsterNov 3, 2:00 PM
From:Scheduled
To:Tech On Site
Duration in Previous:42d 2h
🚗
Status: Tech Off Site by Erwin ForsterNov 3, 3:46 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1h 46m
⏱️
6x Labor Added Nov 3, 7:13 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:0.25, 1.8333333333333, 2.1666666666667, 118
🔄
Status: Reschedule by Erwin ForsterNov 3, 7:33 PM
From:Tech Off Site
To:Reschedule
Duration in Previous:3h 46m
⏳2.6 business days
🗓️
▶
2
Status: Scheduled Nov 5, 9:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-18T18:00:00.000+0000
🚨10.0 business days
🔧
Status: Tech On Site by Erwin ForsterNov 18, 1:32 PM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 3h
✔️
Status: Completed by Erwin ForsterNov 18, 2:48 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 16m
⏱️
▶
2
6x Labor Added Nov 18, 6:35 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Erwin Forster
From:Completed
To:Closed
Duration in Previous:3h 48m
⏳3.7 business days
📄
Status: Ready to Bill by Diane PattonNov 21, 9:28 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 14h
⏳1.0 business days
📨
▶
2
Status: Invoice Pending Nov 22, 1:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.0 business days
🧾
Invoice Created Nov 24, 1:02 PM
Invoice Number:SM-247385
Bottlenecks
Entered
Duration: 5.7 business hours (threshold: 4.0 business hours)
Exceeded by 1.7 business hours
Ready for Scheduling
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Assigned
Duration: 29.0 business days (threshold: 4.0 business hours)
Exceeded by 28.5 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 30.9 business days (threshold: 2.0 business days)
Exceeded by 28.9 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)