Detailed work order timeline, KPIs, and analysis
Western NY Department of Developmental Disabilities • Preventive Maintenance • PSM
📍 Newfane Community Home Dale Rd — 6228 Dale Rd, Newfane NY, 14108
Mar 6, 2025 → Dec 16, 2025
11/20 KSmith -- Scheduled for 12/16 with Tammie. 9-11am
11/19 KSmith -- Site supervisor was not in. Left VM to Don to schedule inspection
11/12 KSmith -- Tammie is the site supervisor and she is on PTO until Thursday. Advised to call back Thursday between 6am-2pm.
11/5/2025 DNakoff - Home- 716-778-6015 Try before 8AM and after 3PM
Backup Contact Team Leader- Don B 716-433-6750 x 214
10/13 KSmith -- Placing on hold/escalating due to no response from site. Have been calling since August to schedule with no success. Shawn advised to place on hold/escalate
10/13 KSmith -- Supervisor was not in. Advised they would be back tomorrow.
10/9 KSmith -- Rang for a minute and never went to VM. Will try again later.
9/30 KSmith -- Supervisor was not in. Advised they will be in tomorrow from 6am-2pm
9/24 KSmith -- Site supervisor is not in until 2pm today. Advised to call back later.
9/23 KSmith -- Rang for a minute. Never went to VM. Will try again later
9/22 KSmith -- Advised to call back tomorrow and ask for Tammy. Trying to schedule for Wednesday afternoon
8/28 KSmith -- Called twice and was hung up on both times. Will try again another time
08/27/2025 DNakoff - WO being released from on hold per conversation with Joe Whalen, Megan Allen, and Shawn Rogers. Technician aware of service expectations and PM documentation required. Due date updated.
05/27 MSajib. Was unable to get this schedule after contacting more than 3 attempts . Putting it on HOLD.
05/23 MSajib. Called but no answer. left a vm for a call back
05/22 MSajib. Called and someone answered the call. While I was telling her the reason for call. She just hanged up the call. Called again but no answer.
5/20/25 RCook- Emailed ASC to make sure WO has 3 scheduling attempts by the end of this week. If they have had 3 attempts and are unable to schedule, please escalate Wo to account manager and place on hold. See logged email on WO-01253512
05/16 MSajib. Spoke with Tammy advised me to call back on Monday 05/19
04/22 MSajib. Called but no answer. left a vm for a call back.
Note: Email attached at WO-01254030 (already sent 3 emails)
04/18 MSajib. Spoke with on Duty house sup and took my number for a call back
04/16 MSajib. Called but no answer. Left a vm and sent an email to POC to schedule the tech visit . Email attached at WO-01254030
04/16 MSajib. Called but no answer. Left a vm and sent an email to POC to schedule the tech visit . See more WO-01254030
04/09 MSajib. Called but no answer. Left a vm and sent an email to POC to schedule the tech visit . See more WO-01254030
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03039994 | Labor | Open | 1.5 | $0.00 | Dec 16, 8:16 PM |
| WL-03039995 | Labor | Open | 1.75 | $480.00 | Dec 16, 8:16 PM |
| WL-03039996 | Travel | Open | 66 | - | Dec 16, 8:16 PM |