Detailed work order timeline, KPIs, and analysis
Western NY Department of Developmental Disabilities • Preventive Maintenance • PSM
📍 Brocton Community Home Highland Ave — 8746 Highland Ave, Brocton NY, 14716
Mar 6, 2025 → Dec 15, 2025
11/20 Ksmith -- Scheduled for 12/15 with site supervisor. 9-11am
11/19 KSmith -- Site supervisor was not in today. Left VM to Yvonne to schedule inspection.
11/13 KSmith -- Left VM for Yvonne to schedule inspection
11/12 KSmith -- Site supervisor Megan is on PTO until Monday
11/5/20255 DNakoff - Home- 716-792-4132 Try before 8AM and after 3PM
Backup Contact Team Leader- Yvonne 716-672-3400 x 275
10/13 KSmith -- Placing on hold/escalating due to no response from site to schedule. Have called several times and have not been able to speak with anyone that can schedule. Shawn advised to place on hold/escalate
10/13 KSmith -- Site supervisor was not in. Advised to call back after 2pm
10/9 Ksmith -- Site supervisor was not in. Advised to call back later.
9/24 KSmith -- Site supervisor is not in until after 2pm. Will try later this afternoon.
9/23 KSmith -- Site supervisor was not available. Advised to call back later.
9/22 KSmith -- Rang for a minute and never went to VM. Will try again later.
08/27/2025 DNakoff - WO being released from on hold per conversation with Joe Whalen, Megan Allen, and Shawn Rogers. Technician aware of service expectations and PM documentation required. Due date updated.
6/30 KHensley called the site supervisor to let them know that per WNY corporate, this visit has been canceled.
6/6 KSmith -- Scheduled for 7/2 with site supervisor
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03038529 | Labor | Open | 2.75 | $0.00 | Dec 15, 7:24 PM |
| WL-03038530 | Labor | Open | 1.3333333333333 | $240.00 | Dec 15, 7:24 PM |
| WL-03038531 | Travel | Open | 127 | $0.00 | Dec 15, 7:24 PM |
| WL-03038532 | Expenses | Open | 1 | $0.00 | Dec 15, 7:24 PM |