Total Delay165.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
91.0d / 2.0d SLA
Reschedule
74.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
1.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/17 Having 2 system no communicate is unpractical and some times is confusing what has been done or dont. Tablet, Laptop, cell phone and deliver service. Cant closebecause need to add parts to match mservice. MD
11/14 Google map was used to calculate zone 1. Mileage from site to drive back to Texas. 1st call of today. MD
Please assign to Maria Davis ARP to site is 231 miles. Zone 5
🔧Work Performed
11/14/2025 GC PM completed per Agilent. GC parts were replaced. All tests passed. Column was installed, method loaded and stabilized. Sample was run and results were as expected.
⚠️Problem Description
28R
SYS-GC-7890
Contract ends 05/04/2026 repair included
PM
G3440BR
CN15453146 Agilent Cert. Pre-owned 7890B Gas Chrom
G4513A
CN15250151 7693A Autoinjector
Work Order: WO-01257760
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007648612
Location: Martin Operating Partnership LP
Address: 484 E 6th St, Smackover, AR 71762
Manufacturer:
Model #: SYS-GC-7890
Serial #: 306247822
Contact Name: Amanda Smith
Contact Phone: (870) 864-7508
Contact E
Timeline
📞
▶
4
Case Linked Mar 20, 11:11 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01257760
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:a0hF00000028i6gIAA, Maria Davis
⚠️7.0 business days
📅
▶
2
Dispatch Scheduled Mar 30, 8:14 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From:Assigned
To:Scheduled
Duration in Previous:10d 9h
🚨62.0 business days
🔄
Status: Reschedule by Maria DavisJun 24, 4:45 PM
From:Scheduled
To:Reschedule
Duration in Previous:85d 20h
🚨49.9 business days
📅
▶
2
Dispatch Scheduled Sep 1, 8:49 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From:Reschedule
To:Scheduled
Duration in Previous:69d 4h
📅
Dispatch Scheduled by Maria DavisSep 1, 9:00 PM
Scheduled For:2025-10-02T19:00:00.000+0000
🚨19.4 business days
🔄
Status: Reschedule by Maria DavisSep 28, 10:02 AM
From:Scheduled
To:Reschedule
Duration in Previous:26d 13h
🚨25.0 business days
🗓️
▶
2
Status: Scheduled Nov 2, 1:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-11-13T20:00:00.000+0000
🚨10.0 business days
📅
Dispatch Scheduled by Maria DavisNov 14, 9:51 AM
Scheduled For:2025-11-14T20:00:00.000+0000
🔧
Status: Tech On Site by Maria DavisNov 14, 9:57 AM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 20h
⏳1.0 business days
🚗
Status: Tech Off Site by Maria DavisNov 15, 9:15 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1d 11h
⏱️
5x Labor Added Nov 15, 9:35 PM
Type:Labor, Travel
Status:Open
Qty:1, 3, 5, 17, 235
🔩
4x Parts Added Nov 16, 6:32 AM
Type:Parts
Status:Open
Qty:2
✔️
Status: Completed by Maria DavisNov 16, 6:38 AM
From:Tech Off Site
To:Completed
Duration in Previous:9h 22m
⏳1.0 business days
🏁
Status: Closed by Maria DavisNov 17, 10:22 PM
From:Completed
To:Closed
Duration in Previous:1d 15h
📄
Status: Ready to Bill by Hannah ShawNov 18, 4:08 PM
From:Closed
To:Ready to Bill
Duration in Previous:17h 46m
⏳5.0 business days
📨
▶
2
Status: Invoice Pending Nov 24, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨10.7 business days
🧾
Invoice Created Dec 8, 5:11 PM
Invoice Number:247473
Bottlenecks
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 62.0 business days (threshold: 2.0 business days)
Exceeded by 60.0 business days
Reschedule
Duration: 49.5 business days (threshold: 2.0 business days)
Exceeded by 47.5 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Reschedule
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)