Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01261978 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Howard University on behalf ofHoward University Hospital — 2041 Georgia Ave NW, Washington DC, 20060

Apr 1, 2025 → Apr 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (44 biz days late)
Active: 231 biz days
Paused: 31 biz days
🕐 Clock stopped: Canceled (Apr 20, 2026)
▶ Clock Running
Status: Created
Apr 1 → Apr 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 1, 2025
0 business days (not counted)
38d
▶ Clock Running
Status: Ready for Scheduling
Apr 1 → May 23, 2025
38 business days (counted)
Running total: 38 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jul 10, 2025
31 business days (not counted)
193d
▶ Clock Running
Status: On Hold
Jul 10 → Apr 20, 2026
193 business days (counted)
Running total: 231 of ? biz days used
Created: Apr 1, 2025 Canceled: Apr 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 1 → Apr 1 Created ▶ Running 0 0
Apr 1 → Apr 1 Ready for Release ⏸ Paused 0 —
Apr 1 → May 23 Ready for Scheduling ▶ Running 38 38
May 23 → Jul 10 Ready for Release ⏸ Paused 31 —
Jul 10 → Apr 20 On Hold ▶ Running 193 231
Dispatch 0.0d
Holding 225.3d (excluded)
Coordinators 38.6d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
225.3 days
Coordinators
38.6 days
Over SLA
Created: Apr 1, 2025 Due: Dec 31, 2025 Completed: Apr 20, 2026 (109 days late)
📅
262.6 days Total Age
⏱️
193.8d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
37.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00479646
URGENT Philips WO Request
Closed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Apr 1, 2025
Work Orders from this Case (1)
WO-01261978 (current) Canceled
FCO
Created: Apr 1, 2025
Behind Schedule - Needs Attention
Canceled • 501 days old
🚨
Primary Delay 193.8 days stuck in "On Hold"
⏱️
Total Delay 37.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
38.6d / 1.0d SLA
Ready for Release
31.5d
On Hold
193.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/02/2026 RArnold -All devices are completed. This WO can be canceled

03/18/2026 MHamersley - devices are completed


06/23/2025 MNewman this WO cannot be cancelled until all devices complete. Please resubmit once device SN 100104357 has been completed on the other WO for this case.

05/14/2025 Ceevr there are 2 work orders open on this case for 1 SN left to complete. this will need cancelled when last device is complete.

04/01/2025 Cever created for return visit and ordering parts for last device

⚠️ Problem Description
V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Apr 1, 2:37 PM
Case Number: 00479646
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Apr 1, 3:05 PM
Work Order: WO-01261978
Type: FCO
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Apr 1, 3:13 PM
From: Entered, Ready for Release
To: Ready for Release, Ready for Scheduling
Duration in Previous: 7m, 0m
🚨 39.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 52d 0h
🚨 32.0 business days
⏸️
Status: On Hold by Diana Cox Jul 10, 1:34 PM
From: Ready for Release
To: On Hold
Duration in Previous: 47d 21h
🚨 194.0 business days
🚫
Status: Canceled by Mandy Newman Apr 20, 10:03 AM
From: On Hold
To: Canceled
Duration in Previous: 283d 20h

Bottlenecks

Ready for Scheduling
Duration: 38.6 business days (threshold: 1.0 business days)
Exceeded by 37.6 business days

🔗 Related Artifacts

📞
Case 00479646
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Apr 1, 3:05 PM
Invoice #
N/A

Details