Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: May 31, 2025
0 biz days remaining
▶ Clock Running
Status: Created
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Ready for Scheduling
Apr 2 → May 27, 2025
38 business days (counted)
Running total: 38 of ? biz days used
⏸304d
⏸ Clock Paused
Status: Ready for Release
May 27 → Aug 15, 2026
304 business days (not counted)
Created: Apr 2, 2025
Today
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Apr 2 → Apr 2 |
Created |
▶ Running
|
0 |
0 |
| Apr 2 → May 27 |
Ready for Scheduling |
▶ Running
|
38 |
38 |
| May 27 → Aug 15 |
Ready for Release |
⏸ Paused
|
304 |
—
|
Coordinators
38.9 days
Over SLA
Created: Apr 2, 2025
Due: May 31, 2025 (441 days overdue)
⏱️
38.9d in Ready for Scheduling
Longest Stage
🔄
2 transitions
Status Changes
⚠️
37.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00479833
URGENT Philips WO Request
Closed
DEMO ANNUAL INSPECTION
🚨
Primary Delay
38.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay
37.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
38.9d
/ 1.0d SLA
💬 Activities, Notes & Communications
⚠️
Problem Description
DEMO ANNUAL INSPECTION
📄
Description
Philips Healthcare Tempus Pro Patient Monitor
Timeline
📞
Case Number:
00479833
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01262120
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
3h 0m
✅
From:
Ready for Scheduling
To:
Ready for Release
Duration in Previous:
55d 3h
Bottlenecks
Ready for Scheduling
Duration: 38.9 business days (threshold: 1.0 business days)
Exceeded by 37.9 business days
ℹ️ Work Order Details
Type
Preventive Maintenance