Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01262366 ↗ ServiceMax

HIGI LLC • Removal • PC

📍 Sam's Club #8102 — 601 E I65 SERVICE RD S, Mobile AL, 36606

Apr 2, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Apr 22, 2025
⚠ 375 biz days overdue
Active: 389 biz days
▶ Clock Running
Status: Created
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
389d
▶ Clock Running
Status: Logistics
Apr 2 → Oct 22, 2026
389 business days (counted)
Running total: 389 of ? biz days used
Created: Apr 2, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Apr 2 → Apr 2 Created ▶ Running 0 0
Apr 2 → Oct 22 Logistics ▶ Running 389 389
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Apr 2, 2025 Due: Apr 22, 2025 (548 days overdue)
📅
389.0 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00480167
CF-76379
Closed
Removal of SN CSA-2016105897 Use a refurbished 2016 unit with articulating cuff. Connectivity is Cellular. Removal will be same day as delivery, both done by higi, Delivery will be standard retail, dock to dock. Next day install by Emsar.
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Apr 2, 2025
Work Orders from this Case (1)
WO-01262366 (current) Logistics
Removal
Created: Apr 2, 2025
On Track
Logistics • 567 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Removal of SN CSA-2016105897 Use a refurbished 2016 unit with articulating cuff. Connectivity is Cellular. Removal will be same day as delivery, both done by higi, Delivery will be standard retail, dock to dock. Next day install by Emsar.
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📞
▶
3 Case Linked Apr 2, 4:09 PM
Case Linked → Work Order Created → Status: Logistics
📋
Work Order Created
Work Order: WO-01262366
Type: Removal
Priority: PC
🚚
Status: Logistics by Leona Coonrod
From: Entered
To: Logistics
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00480167
Closed

ℹ️ Work Order Details

Status
Logistics
Priority
PC
Type
Removal
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Apr 2, 4:11 PM
Invoice #
N/A

Details