Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: May 30, 2025
⚠ 29 biz days overdue
▶ Clock Running
Status: Created
Apr 4 → Apr 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 4 → Apr 11, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 11 → Apr 14, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Apr 14 → Apr 14, 2025
0 business days (counted)
Running total: 6 of ? biz days used
30d
▶ Clock Running
Status: Ready for Scheduling
Apr 14 → May 27, 2025
30 business days (counted)
Running total: 36 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 27 → Jun 2, 2025
4 business days (counted)
Running total: 40 of ? biz days used
⏸272d
⏸ Clock Paused
Status: Ready for Release
Jun 2 → Jul 7, 2026
272 business days (not counted)
▶ Clock Running
Status: On Hold
Jul 7 → Aug 14, 2026
28 business days (counted)
Running total: 68 of ? biz days used
Created: Apr 4, 2025
Today
Show SLA Clock Detail (9 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Apr 4 → Apr 4 |
Created |
▶ Running
|
0 |
0 |
| Apr 4 → Apr 11 |
Ready for Scheduling |
▶ Running
|
5 |
5 |
| Apr 11 → Apr 14 |
Scheduled |
▶ Running
|
1 |
6 |
| Apr 14 → Apr 14 |
Entered |
▶ Running
|
0 |
6 |
| Apr 14 → May 27 |
Ready for Scheduling |
▶ Running
|
30 |
36 |
| May 27 → May 27 |
Ready for Release |
⏸ Paused
|
0 |
—
|
| May 27 → Jun 2 |
Ready for Scheduling |
▶ Running
|
4 |
40 |
| Jun 2 → Jul 7 |
Ready for Release |
⏸ Paused
|
272 |
—
|
| Jul 7 → Aug 14 |
On Hold |
▶ Running
|
28 |
68 |
Holding
273.0d (excluded)
⚠ Overdue
Holding (excluded from total)
273.0 days
Coordinators
42.8 days
Over SLA
Created: Apr 4, 2025
Due: May 30, 2025 (441 days overdue)
⏱️
273.0d in Ready for Release
Longest Stage
🔄
7 transitions
Status Changes
⚠️
37.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🎫
Case #00481003
URGENT Philips WO Request
Closed
DEMO ANNUAL INSPECTION
🚨
Primary Delay
273.0 days stuck in "Ready for Release"
⏱️
Total Delay
37.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
40.9d
/ 1.0d SLA
Scheduled
1.9d
/ 2.0d SLA
💬 Activities, Notes & Communications
⚠️
Problem Description
DEMO ANNUAL INSPECTION
📄
Description
Philips Healthcare Tempus Pro Patient Monitor
Timeline
📞
Case Number:
00481003
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01262984
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
1h 4m
👷
📅
Scheduled For:
2025-04-11T04:00:00.000+0000, 2025-04-11T00:00:00.000+0000, 2025-04-11T12:00:00.000+0000
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
6d 19h
🆕
From:
Scheduled, Entered
To:
Entered, Ready for Scheduling
Duration in Previous:
2d 21h, 0m
✅
From:
Ready for Scheduling
To:
Ready for Release
Duration in Previous:
43d 5h
📅
From:
Ready for Release
To:
Ready for Scheduling
Duration in Previous:
14m
✅
From:
Ready for Scheduling
To:
Ready for Release
Duration in Previous:
5d 19h
⏸️
From:
Ready for Release
To:
On Hold
Duration in Previous:
400d 0h
Bottlenecks
Ready for Scheduling
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready for Scheduling
Duration: 31.0 business days (threshold: 1.0 business days)
Exceeded by 30.0 business days
Ready for Scheduling
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
ℹ️ Work Order Details
Type
Preventive Maintenance