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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01267049 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Maria Parham Medical Center — 566 Ruin Creek Road, Henderson NC, 27536

Apr 18, 2025 → Apr 21, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Apr 25, 2025
✗ SLA Missed (246 biz days late)
Active: 251 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Apr 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Apr 18 → Apr 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 18 → Apr 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
133d
▶ Clock Running
Status: Assigned
Apr 18 → Oct 29, 2025
133 business days (counted)
Running total: 133 of 5 biz days used
70d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Feb 12, 2026
70 business days (counted)
Running total: 203 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 203 of 5 biz days used
47d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Apr 21, 2026
47 business days (counted)
Running total: 250 of 5 biz days used
▶ Clock Running
Status: Completed
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 250 of 5 biz days used
▶ Clock Running
Status: Assigned
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 251 of 5 biz days used
Created: Apr 18, 2025 Invoiced: Apr 22, 2026
Business Days Used 251 / 5
0 5d budget +246d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Apr 18 → Apr 18 Created ▶ Running 0 0 / 5
Apr 18 → Apr 18 Ready for Scheduling ▶ Running 0 0 / 5
Apr 18 → Oct 29 Assigned ▶ Running 133 133 / 5
Oct 29 → Feb 12 Ready for Scheduling ▶ Running 70 203 / 5
Feb 12 → Feb 12 Assigned ▶ Running 0 203 / 5
Feb 12 → Apr 21 Ready for Scheduling ▶ Running 47 250 / 5
Apr 21 → Apr 21 Completed ▶ Running 0 250 / 5
Apr 21 → Apr 22 Assigned ▶ Running 1 251 / 5
Dispatch 0.0d
Coordinators 253.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
253.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Apr 18, 2025 Due: Apr 25, 2025 Completed: Apr 22, 2026 (361 days late)
📅
251.0 days Total Age
⏱️
134.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
251.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 24, 2025
Visit 2 May 6, 2025
Visit 3 Apr 21, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00485141
IP needs added, teams JJ and chattered
Closed
Technician: Todd Fogiel Model P8000 Sn: C31AN4132 Repair: head hydraulic failure
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Apr 17, 2025
Work Orders from this Case (1)
WO-01267049 (current) Invoiced
Repair • Michael Swingle
Created: Apr 18, 2025 • Closed: Apr 21, 2026
Completed with significant delays
Invoiced • 484 days old
🚨
Primary Delay 134.0 days stuck in "Assigned"
⏱️
Total Delay 251.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
118.9d / 1.0d SLA
Assigned
134.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4.23.26 hshaw - contract expired on 01/31/26

2/18/26 RBerry- Emailed JJohnson stating: We currently have 13 open WOs for Maria Parham Medical Center, dating back to 4/11/25. Of those, 3 are PMs and the remaining are repairs.

My understanding is that they are currently refusing to provide POs. All but two of these WOs already have time entered.

How would you like us to proceed? Should these be closed out or handled another way? I just want to ensure we’re aligned on the direction before taking any action.


See logged email on WO-01262953

🔧 Work Performed
04-21-26- This bed is being retired per Shannon Hull. Repair will not be needed. I was told by Jennifer Johnson to close out WO.
🔍 Technician Findings
04-21-26- This bed is being retired per Shannon Hull. Repair will not be needed. I was told by Jennifer Johnson to close out WO.
⚠️ Problem Description
Technician: Todd Fogiel Model P8000 Sn: C31AN4132 Repair: head hydraulic failure
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📞
Case Linked Apr 17, 1:05 PM
Case Number: 00485141
Subject: IP needs added, teams JJ and chattered
Status: Closed
📋
▶
2 Work Order Created Apr 18, 11:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Apr 18, 11:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22m
⚠️ 6.3 business days
⏱️
2x Labor Added Apr 28, 2:35 AM
Type: Labor
Status: Open
Qty: 1, 2.75
⚠️ 7.0 business days
⏱️
Labor Added May 6, 7:51 PM
Type: Labor
Status: Open
Qty: 0.25
🚨 78.5 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:17 PM
Technician: Michael Swingle
🚨 40.0 business days
👷
Technician Assigned by Rhea Berry Oct 23, 9:58 AM
Technician: Mark Stelter
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 193d 22h
🚨 71.0 business days
👷
▶
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 106d 1h
📅
Status: Ready for Scheduling by Rhea Berry Feb 12, 12:05 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 1h 15m
🚨 48.0 business days
⏱️
▶
2 Labor Added Apr 21, 1:47 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Ready for Scheduling
To: Completed
Duration in Previous: 68d 0h
👷
▶
2 Status: Assigned Apr 21, 2:09 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Michael Swingle
🏁
Status: Closed by MICHAEL SWINGLE Apr 21, 8:08 PM
From: Assigned
To: Closed
Duration in Previous: 5h 58m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 23, 5:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
📨
Status: Invoice Pending by Hannah Shaw Apr 23, 6:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 16m, 0m
⏳ 1.7 business days
🧾
Invoice Created Apr 25, 5:55 PM
Invoice Number: SM-260007

Bottlenecks

Assigned
Duration: 134.0 business days (threshold: 4.0 business hours)
Exceeded by 133.5 business days
Ready for Scheduling
Duration: 71.0 business days (threshold: 1.0 business days)
Exceeded by 70.0 business days
Ready for Scheduling
Duration: 47.9 business days (threshold: 1.0 business days)
Exceeded by 46.9 business days
Assigned
Duration: 6.0 business hours (threshold: 4.0 business hours)
Exceeded by 2.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00485141
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Apr 18, 11:32 AM
Invoice #
SM-260007

Work Details (4)

Name Type Status Qty Amount Date
WL-02771793 Labor Open 1 $0.00 Apr 28, 2:35 AM
WL-02771794 Labor Open 2.75 $0.00 Apr 28, 2:36 AM
WL-02783609 Labor Open 0.25 $0.00 May 6, 7:51 PM
WL-03194350 Labor Open 0.5 $0.00 Apr 21, 1:47 PM

Details