Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01267515 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 GE Precision Healthcare LLC — 3000 N Grandview Blvd, Waukesha WI, 53188

Apr 22, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 44 biz days
Paused: 284 biz days
▶ Clock Running
Status: Created
Apr 22 → Apr 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → May 23, 2025
22 business days (counted)
Running total: 23 of ? biz days used
⏸284d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jul 16, 2026
284 business days (not counted)
▶ Clock Running
Status: On Hold
Jul 16 → Aug 15, 2026
21 business days (counted)
Running total: 44 of ? biz days used
Created: Apr 22, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 22 → Apr 23 Created ▶ Running 1 1
Apr 23 → May 23 Ready for Scheduling ▶ Running 22 23
May 23 → Jul 16 Ready for Release ⏸ Paused 284
Jul 16 → Aug 15 On Hold ▶ Running 21 44
Dispatch 2.0d
Holding 284.5d (excluded)
Coordinators 23.0d
On Track
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
284.5 days
Coordinators
23.0 days
Over SLA
Created: Apr 22, 2025 Due: Dec 31, 2026 (138 days left)
📅
329.0 days Total Age
⏱️
284.5d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
23.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00486123
URGENT Philips WO Request
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Apr 22, 2025
Work Orders from this Case (1)
WO-01267515 (current) On Hold
FCO
Created: Apr 22, 2025
Behind Schedule - Needs Attention
On Hold • 480 days old
🚨
Primary Delay 284.5 days stuck in "Ready for Release"
⏱️
Total Delay 23.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
23.0d / 1.0d SLA
Ready for Release
284.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/20/2026: ARoosa - Called 580-252-5300, xfer to biomed spoke to Kevin asking him about SN DE43807620 and he stated all G7's have been retired. I asked him if I could send this SN to him to confirm in email that it was retired as well and he said yes that I could send it to him and he will reply stating it's retired. email sent to kevin.yackeschi@gehealthcare.com

07/16/2026 ARoosa - Recvd email from Kevin Yackeschi confirming his phone conversation he had with me stating device SN DE43805833 has been retired. Sent replt email thanking him for confirmation and letting him know FSE will reach out via email with paperwork for him to sign.

07/09/2026 ARoosa - Sent fu email to Kevin at kevin.yackeschi@gehealthcare.com asking him to confirm our phone conversation we had on June 29th when he told me they had retired all G7 devices so we might be able to close the work order.

06/29/2026: ARoosa - Called 580-252-5300, xfer to biomed, spoke to Kevin he stated they have retired all G7m anesteshia gas modules, I told him I will start process to show device as retired and to watch for email from an FSE to sign paperwork for device. Sent email to Kevijn so he can confirm device as retired so we can start ANR process

06/22/2026 ARoosa - Sent fu email to kevin.yackeschi@gehealthcare.com following up about device in question since he has not responded since our phone conversation.

06/15/2026 ARoosa - Sent fu email to Kevin at kevin.yackeschi@gehealthcare.com to follow up on device in question.

06/09/2026 ARoosa - Recvd. call from 580-252-5300 Kevin from Duncan Reginal. returning my call and said they do have some G7's but is not using them they are in storage and that I could send him an email with SN and he will see if they have it or not and will reply letting me know if they do have it and if they plan to retire it or keep a backup. Sent email to kevin.yackeschi@gehealthcare.com

06/09/2026: ARoosa - Called 580-252-5300, Xfer to biomed, VM/LM

06/03/2026: ARoosa - Called 580-252-5300, asked to xfer to OR manager Heather, VM/LM 

05/27/2026: ARoosa - Called 580-252-5300, asked to xfer to OR manager Heather, VM/LM

05/19/2026 YEspino Called 580-252-5300 to verify the device in question. Asked to be transferred over to Heathers the OR managers ext. Was unable to speak to her so i left a message.


05/19/2026 YEspino Called 580-252-5300 to verify the device in question. Asked to be transferred over to the biomed , Was transferred over to the Maitence dept and was able to speak to Matt. He advised i needed to call back because he couldnt transferred me back to the operator and ask for Heather the OR manager.


05/19/2026 YEspino Called 800-874-8862 to verify the device in question. This number is for GE, Was able to speak to Mary and she advised that this device is located @ Duncan Reginal Hospital in OK & advised the address is 1415 n whisenant & phone: 580-252-5300 


05/19/2026 YEspino Called 206-598-3300 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i pressed 2 to leave a vm but once done the call drops. so i was unable to leave a message.


05/11/2026 MHamersley - called 206-598-3300, xfer to Bio Med, (last known location: University Of Washington Med Center, 1959 NE Pacific St Main Hospital, Seattle, WA 98195) call went to VM/LM; SN: DE43805833


04/30/2026: ARoosa - Called 262-544-3011, This line still rings as a busy signal

04/22/2026: ARoosa - Called 262-544-3011, # per google, Line rings busy. will have to see if we can find another way to contact.

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Apr 22, 10:25 AM
Case Number: 00486123
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Apr 22, 10:35 AM
Work Order: WO-01267515
Type: FCO
Priority: PC
2.0 business days
📅
Status: Ready for Scheduling by Deon Malloy Apr 23, 12:07 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 1h
🚨 23.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:55 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 30d 3h
🚨 285.0 business days
⏸️
Status: On Hold by Angela Roosa Jul 16, 12:01 PM
From: Ready for Release
To: On Hold
Duration in Previous: 418d 20h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days

🔗 Related Artifacts

📞
Case 00486123
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Apr 22, 10:35 AM
Invoice #
N/A

Details