Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01267515 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 GE Precision Healthcare LLC — 3000 N Grandview Blvd, Waukesha WI, 53188

Apr 22, 2025 → Sep 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (78 biz days early)
Active: 59 biz days
Paused: 284 biz days
🕐 Clock stopped: Invoiced (Sep 4, 2026)
▶ Clock Running
Status: Created
Apr 22 → Apr 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → May 23, 2025
22 business days (counted)
Running total: 23 of ? biz days used
⏸284d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jul 16, 2026
284 business days (not counted)
▶ Clock Running
Status: On Hold
Jul 16 → Aug 24, 2026
27 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 24 → Aug 25, 2026
1 business day (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 25 → Aug 25, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Completed
Aug 25 → Aug 30, 2026
3 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Incomplete
Aug 30 → Sep 1, 2026
2 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Sep 1 → Sep 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: 07e-Partial Project
Sep 1 → Sep 3, 2026
2 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Sep 3 → Sep 4, 2026
1 business day (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 4 → Sep 4, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Apr 22, 2025 Invoiced: Sep 4, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Apr 22 → Apr 23 Created ▶ Running 1 1
Apr 23 → May 23 Ready for Scheduling ▶ Running 22 23
May 23 → Jul 16 Ready for Release ⏸ Paused 284 —
Jul 16 → Aug 24 On Hold ▶ Running 27 50
Aug 24 → Aug 25 Scheduled ▶ Running 1 51
Aug 25 → Aug 25 Tech On Site ▶ Running 0 51
Aug 25 → Aug 30 Completed ▶ Running 3 54
Aug 30 → Sep 1 Incomplete ▶ Running 2 56
Sep 1 → Sep 1 Closed ▶ Running 0 56
Sep 1 → Sep 3 07e-Partial Project ▶ Running 2 58
Sep 3 → Sep 4 WO Correction Needed ▶ Running 1 59
Sep 4 → Sep 4 Incomplete ▶ Running 0 59
Dispatch 2.0d
Holding 312.5d (excluded)
Coordinators 24.9d
Field Work 3.6d
Incomplete 2.5d (excluded)
Billing 3.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
312.5 days
Coordinators
24.9 days
Over SLA
Field Work
3.6 days
Over SLA
Incomplete (excluded from total)
2.5 days
Billing
3.0 days
Over SLA
Created: Apr 22, 2025 Due: Dec 31, 2026 Completed: Sep 4, 2026 (118 days early)
📅
344.0 days Total Age
⏱️
284.5d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
33.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00486123
URGENT Philips WO Request
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Apr 22, 2025
Work Orders from this Case (1)
WO-01267515 (current) Invoiced
FCO • Bennet O Dartey
Created: Apr 22, 2025 • Closed: Sep 4, 2026
Completed with significant delays
Invoiced • 548 days old
🚨
Primary Delay 284.5 days stuck in "Ready for Release"
⏱️
Total Delay 33.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
23.0d / 1.0d SLA
Ready for Release
284.5d
On Hold
28.0d
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
3.1d / 1.0d SLA
Incomplete
2.5d
Closed
9.5d / 1.0d SLA
07e-Partial Project
3.4d
WO Correction Needed
1.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/24/2026 HWilliams - Dispatched to FSE Bennet per Fady 

08/19/2026 YEspino "Fady to confirm which FSE we are dispatching to for closure"


07/20/2026: ARoosa - Called 580-252-5300, xfer to biomed spoke to Kevin asking him about SN DE43807620 and he stated all G7's have been retired. I asked him if I could send this SN to him to confirm in email that it was retired as well and he said yes that I could send it to him and he will reply stating it's retired. email sent to kevin.yackeschi@gehealthcare.com

07/16/2026 ARoosa - Recvd email from Kevin Yackeschi confirming his phone conversation he had with me stating device SN DE43805833 has been retired. Sent replt email thanking him for confirmation and letting him know FSE will reach out via email with paperwork for him to sign.

07/09/2026 ARoosa - Sent fu email to Kevin at kevin.yackeschi@gehealthcare.com asking him to confirm our phone conversation we had on June 29th when he told me they had retired all G7 devices so we might be able to close the work order.

06/29/2026: ARoosa - Called 580-252-5300, xfer to biomed, spoke to Kevin he stated they have retired all G7m anesteshia gas modules, I told him I will start process to show device as retired and to watch for email from an FSE to sign paperwork for device. Sent email to Kevijn so he can confirm device as retired so we can start ANR process

06/22/2026 ARoosa - Sent fu email to kevin.yackeschi@gehealthcare.com following up about device in question since he has not responded since our phone conversation.

06/15/2026 ARoosa - Sent fu email to Kevin at kevin.yackeschi@gehealthcare.com to follow up on device in question.

06/09/2026 ARoosa - Recvd. call from 580-252-5300 Kevin from Duncan Reginal. returning my call and said they do have some G7's but is not using them they are in storage and that I could send him an email with SN and he will see if they have it or not and will reply letting me know if they do have it and if they plan to retire it or keep a backup. Sent email to kevin.yackeschi@gehealthcare.com

06/09/2026: ARoosa - Called 580-252-5300, Xfer to biomed, VM/LM

06/03/2026: ARoosa - Called 580-252-5300, asked to xfer to OR manager Heather, VM/LM 

05/27/2026: ARoosa - Called 580-252-5300, asked to xfer to OR manager Heather, VM/LM

05/19/2026 YEspino Called 580-252-5300 to verify the device in question. Asked to be transferred over to Heathers the OR managers ext. Was unable to speak to her so i left a message.


05/19/2026 YEspino Called 580-252-5300 to verify the device in question. Asked to be transferred over to the biomed , Was transferred over to the Maitence dept and was able to speak to Matt. He advised i needed to call back because he couldnt transferred me back to the operator and ask for Heather the OR manager.


05/19/2026 YEspino Called 800-874-8862 to verify the device in question. This number is for GE, Was able to speak to Mary and she advised that this device is located @ Duncan Reginal Hospital in OK & advised the address is 1415 n whisenant & phone: 580-252-5300 


05/19/2026 YEspino Called 206-598-3300 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i pressed 2 to leave a vm but once done the call drops. so i was unable to leave a message.


05/11/2026 MHamersley - called 206-598-3300, xfer to Bio Med, (last known location: University Of Washington Med Center, 1959 NE Pacific St Main Hospital, Seattle, WA 98195) call went to VM/LM; SN: DE43805833


04/30/2026: ARoosa - Called 262-544-3011, This line still rings as a busy signal

04/22/2026: ARoosa - Called 262-544-3011, # per google, Line rings busy. will have to see if we can find another way to contact.

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Apr 22, 10:25 AM
Case Number: 00486123
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Apr 22, 10:35 AM
Work Order: WO-01267515
Type: FCO
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Deon Malloy Apr 23, 12:07 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 1h
🚨 23.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:55 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 30d 3h
🚨 285.0 business days
⏸️
Status: On Hold by Angela Roosa Jul 16, 12:01 PM
From: Ready for Release
To: On Hold
Duration in Previous: 418d 20h
🚨 28.0 business days
👷
▶
3 Technician Assigned Aug 24, 12:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-24T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: On Hold
To: Scheduled
Duration in Previous: 39d 0h
⏳ 2.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Aug 25, 12:45 PM
Scheduled For: 2026-08-25T12:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Aug 25, 3:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
2x Labor Added Aug 25, 6:56 PM
Type: Labor
Status: Open
Qty: 0.16666666666667
✔️
Status: Completed by Bennet Dartey Aug 25, 7:18 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 49m
⏳ 3.6 business days
⚠️
Status: Incomplete by Bennet Dartey Aug 29, 11:06 PM
From: Completed
To: Incomplete
Duration in Previous: 4d 3h
⏳ 2.0 business days
🏁
Status: Closed by Bennet Dartey Sep 1, 8:47 AM
From: Incomplete
To: Closed
Duration in Previous: 2d 9h
⏱️
▶
2 Labor Added Sep 1, 4:04 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 7h 19m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Sep 3, 3:29 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 23h
⚠️
Status: Incomplete by Thomas Xenos Sep 4, 11:33 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 20h 3m
🏁
Status: Closed by Thomas Xenos Sep 4, 3:29 PM
From: Incomplete
To: Closed
Duration in Previous: 3h 56m
⚠️ 9.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 9:10 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12d 17h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 3m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Completed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00486123
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Aug 25, 8:00 AM
Created
Apr 22, 10:35 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03351770 Labor Open 0.16666666666667 $310.00 Aug 25, 6:56 PM
WL-03351771 Labor Open 1 $100.00 Aug 25, 6:56 PM
WL-03362486 Labor Open - $76.00 Sep 1, 4:04 PM

Details