Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01267517 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children’s Wisconsin — 8915 W. Connell Ct., Milwaukee WI, 53226

Apr 22, 2025 → Aug 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (86 biz days early)
Active: 106 biz days
Paused: 229 biz days
🕐 Clock stopped: Completed (Aug 25, 2026)
▶ Clock Running
Status: Created
Apr 22 → Apr 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 22 → May 23, 2025
23 business days (counted)
Running total: 23 of ? biz days used
⏸229d
⏸ Clock Paused
Status: Ready for Release
May 23 → Apr 27, 2026
229 business days (not counted)
80d
▶ Clock Running
Status: Ready for Scheduling
Apr 27 → Aug 20, 2026
80 business days (counted)
Running total: 103 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 20 → Aug 25, 2026
3 business days (counted)
Running total: 106 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 25 → Aug 25, 2026
0 business days (counted)
Running total: 106 of ? biz days used
Created: Apr 22, 2025 Completed: Aug 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 22 → Apr 22 Created ▶ Running 0 0
Apr 22 → May 23 Ready for Scheduling ▶ Running 23 23
May 23 → Apr 27 Ready for Release ⏸ Paused 229 —
Apr 27 → Aug 20 Ready for Scheduling ▶ Running 80 103
Aug 20 → Aug 25 Scheduled ▶ Running 3 106
Aug 25 → Aug 25 Tech On Site ▶ Running 0 106
Dispatch 0.0d
Holding 229.5d (excluded)
Coordinators 108.5d
Field Work 0.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
229.5 days
Coordinators
108.5 days
Over SLA
Field Work
0.9 days
Billing
1.5 days
Over SLA
Created: Apr 22, 2025 Due: Dec 31, 2026 Completed: Aug 25, 2026 (128 days early)
📅
336.0 days Total Age
⏱️
229.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
106.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00486124
URGENT Philips WO Request
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Apr 22, 2025
Work Orders from this Case (1)
WO-01267517 (current) Invoiced
FCO • Bennet O Dartey
Created: Apr 22, 2025 • Closed: Aug 25, 2026
Completed with significant delays
Invoiced • 548 days old
🚨
Primary Delay 229.5 days stuck in "Ready for Release"
⏱️
Total Delay 106.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
104.6d / 1.0d SLA
Ready for Release
229.5d
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/20/2026 HWilliams - Called Katie @ 414-266-5968 VM/LM to see if 8/25/26 is good to schhed FSE. FU with email. KFischer@childrenswi.org

08/19/2026 YEspino Called 414-266-5968 to speak to Katie to verify the location address given. Was able to speak to Katie and she confirmed both physical and shipping address. she is ready to be scheduled. Will reach out to HWilliams to see if any dates to be onsite can be given and i will call Katie back with them.


07/07/2026 HWilliams - Called 414-266-5968, VM/LM to confirm address information in email received from Katie: Children’s Wisconsin Physical Address: 8915 W Connell Ct, Milwaukee, WI 53226 Shipping Address: 6740 W Washington St, West Allis, WI 53214. FU with email. KFischer@childrenswi.org


06/02/2026 MHamersley - looped Planner into email contact w/ POC to schedule when device & FSE are available 


04/27/2026 MHamersley - recd email from Katie Fischer, Biomed Equip Tech, Clinical Engineering; confirming device located at: Children’s Wisconsin, Physical Address: 8915 W Connell Ct, Milwaukee, WI 53226; Shipping Address: 6740 W Washington St, West Allis, WI 53214; Onsite Contact: Katie Fischer, 414-266-5968


04/17/2026 MHamersley - called 414-266-2000, Childrens Hospital of Wisconsin, 8915 W Connell Ct, Milwaukee, WI 53226; xfer to Supply Chain, phone disconnected after xfer; found on website: Rob Payne, Vice President, Supply Chain; sent email: rpayne@childrenswi.org

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Apr 22, 10:26 AM
Case Number: 00486124
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Apr 22, 10:41 AM
Work Order: WO-01267517
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Deon Malloy Apr 22, 10:53 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11m
🚨 24.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:55 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 31d 5h
🚨 230.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 27, 3:35 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 338d 23h
🚨 81.0 business days
🗓️
▶
3 Status: Scheduled Aug 20, 12:32 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-25T12:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Bennet Dartey Aug 25, 12:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
⏱️
5x Labor Added Aug 25, 3:16 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1, 2.5, 120, 110
💵
2x Expenses Added Aug 25, 3:23 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Bennet Dartey Aug 25, 6:48 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 41m
⏱️
Labor Added Aug 25, 6:58 PM
Type: Labor
Status: Open
Qty: 2.5
🏁
Status: Closed by Bennet Dartey Aug 25, 7:16 PM
From: Completed
To: Closed
Duration in Previous: 28m
⏱️
Labor Added Aug 25, 8:07 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.5 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 27, 10:59 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 54m
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 6m

Bottlenecks

Ready for Scheduling
Duration: 24.0 business days (threshold: 1.0 business days)
Exceeded by 23.0 business days
Ready for Scheduling
Duration: 80.6 business days (threshold: 1.0 business days)
Exceeded by 79.6 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

📞
Case 00486124
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Aug 25, 8:00 AM
Created
Apr 22, 10:41 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03351151 Labor Open 3 $0.00 Aug 25, 3:16 PM
WL-03351152 Labor Open 1 $50.00 Aug 25, 3:16 PM
WL-03351153 Labor Open 2.5 $155.00 Aug 25, 3:16 PM
WL-03351154 Travel Open 120 $0.00 Aug 25, 3:16 PM
WL-03351155 Travel Open 110 $0.00 Aug 25, 3:16 PM
WL-03351175 Expenses Open 1 $0.00 Aug 25, 3:23 PM
WL-03351176 Expenses Open 1 $0.00 Aug 25, 3:23 PM
WL-03351791 Labor Open 2.5 $0.00 Aug 25, 6:58 PM
WL-03351944 Labor Open - $38.00 Aug 25, 8:07 PM

Details