Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01267517 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children's of WI c/o C Coakley Relocation — 5325 W Rogers St, West Allis WI, 53219

Apr 22, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 99 biz days
Paused: 229 biz days
▶ Clock Running
Status: Created
Apr 22 → Apr 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 22 → May 23, 2025
23 business days (counted)
Running total: 23 of ? biz days used
⏸229d
⏸ Clock Paused
Status: Ready for Release
May 23 → Apr 27, 2026
229 business days (not counted)
76d
▶ Clock Running
Status: Ready for Scheduling
Apr 27 → Aug 15, 2026
76 business days (counted)
Running total: 99 of ? biz days used
Created: Apr 22, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 22 → Apr 22 Created ▶ Running 0 0
Apr 22 → May 23 Ready for Scheduling ▶ Running 23 23
May 23 → Apr 27 Ready for Release ⏸ Paused 229
Apr 27 → Aug 15 Ready for Scheduling ▶ Running 76 99
Dispatch 0.0d
Holding 229.5d (excluded)
Coordinators 24.0d
On Track
Dispatch
0.0 days
Holding (excluded from total)
229.5 days
Coordinators
24.0 days
Over SLA
Created: Apr 22, 2025 Due: Dec 31, 2026 (138 days left)
📅
329.0 days Total Age
⏱️
229.5d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
23.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00486124
URGENT Philips WO Request
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Apr 22, 2025
Work Orders from this Case (1)
WO-01267517 (current) Ready for Scheduling
FCO
Created: Apr 22, 2025
Behind Schedule - Needs Attention
Ready for Scheduling • 480 days old
🚨
Primary Delay 229.5 days stuck in "Ready for Release"
⏱️
Total Delay 23.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
24.0d / 1.0d SLA
Ready for Release
229.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/07/2026 HWilliams - Called 414-266-5968, VM/LM to confirm address information in email received from Katie: Children’s Wisconsin Physical Address: 8915 W Connell Ct, Milwaukee, WI 53226 Shipping Address: 6740 W Washington St, West Allis, WI 53214. FU with email. KFischer@childrenswi.org


06/02/2026 MHamersley - looped Planner into email contact w/ POC to schedule when device & FSE are available 


04/27/2026 MHamersley - recd email from Katie Fischer, Biomed Equip Tech, Clinical Engineering; confirming device located at: Children’s Wisconsin, Physical Address: 8915 W Connell Ct, Milwaukee, WI 53226; Shipping Address: 6740 W Washington St, West Allis, WI 53214; Onsite Contact: Katie Fischer, 414-266-5968


04/17/2026 MHamersley - called 414-266-2000, Childrens Hospital of Wisconsin, 8915 W Connell Ct, Milwaukee, WI 53226; xfer to Supply Chain, phone disconnected after xfer; found on website: Rob Payne, Vice President, Supply Chain; sent email: rpayne@childrenswi.org

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Apr 22, 10:26 AM
Case Number: 00486124
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Apr 22, 10:41 AM
Work Order: WO-01267517
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Deon Malloy Apr 22, 10:53 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11m
🚨 24.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:55 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 31d 5h
🚨 230.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 27, 3:35 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 338d 23h

Bottlenecks

Ready for Scheduling
Duration: 24.0 business days (threshold: 1.0 business days)
Exceeded by 23.0 business days

🔗 Related Artifacts

📞
Case 00486124
Closed

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Apr 22, 10:41 AM
Invoice #
N/A

Details