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WO-01268169 ↗ ServiceMax

Rocklin Park Veterinary Hospital • Asset Tagging • PSM

📍 ALLURE VETERINARY PARTNERS — 4036 SUNRISE BLVD, RANCHO CORDOVA CA, 95742

Apr 24, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 326 biz days
▶ Clock Running
Status: Created
Apr 24 → Apr 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → Apr 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 24 → May 6, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2025
0 business days (counted)
Running total: 8 of ? biz days used
70d
▶ Clock Running
Status: On Hold
May 6 → Aug 15, 2025
70 business days (counted)
Running total: 78 of ? biz days used
105d
▶ Clock Running
Status: Canceled
Aug 15 → Jan 21, 2026
105 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 183 of ? biz days used
52d
▶ Clock Running
Status: Assigned
Jan 21 → Apr 6, 2026
52 business days (counted)
Running total: 235 of ? biz days used
63d
▶ Clock Running
Status: On Hold
Apr 6 → Jul 7, 2026
63 business days (counted)
Running total: 298 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Aug 3, 2026
19 business days (counted)
Running total: 317 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 3 → Aug 6, 2026
3 business days (counted)
Running total: 320 of ? biz days used
▶ Clock Running
Status: On Hold
Aug 6 → Aug 15, 2026
6 business days (counted)
Running total: 326 of ? biz days used
Created: Apr 24, 2025 Today
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Apr 24 → Apr 24 Created ▶ Running 0 0
Apr 24 → Apr 24 Ready for Scheduling ▶ Running 0 0
Apr 24 → May 6 Assigned ▶ Running 8 8
May 6 → May 6 Entered ▶ Running 0 8
May 6 → Aug 15 On Hold ▶ Running 70 78
Aug 15 → Jan 21 Canceled ▶ Running 105 183
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 183
Jan 21 → Apr 6 Assigned ▶ Running 52 235
Apr 6 → Jul 7 On Hold ▶ Running 63 298
Jul 7 → Aug 3 Ready for Scheduling ▶ Running 19 317
Aug 3 → Aug 6 Assigned ▶ Running 3 320
Aug 6 → Aug 15 On Hold ▶ Running 6 326
Dispatch 0.0d
Holding 134.2d (excluded)
Coordinators 85.1d
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
134.2 days
Coordinators
85.1 days
Over SLA
Created: Apr 24, 2025 Due: Aug 7, 2026 (8 days overdue)
📅
326.8 days Total Age
⏱️
105.9d in Canceled Longest Stage
🔄
10 transitions Status Changes
⚠️
81.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00487114
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service Equipment: https://www.ebiotrack.com/inspection.php?iid=27147
Priority
Standard
Origin
Email
Reason
New Case
Contact
Birkam Basra
Owner
Shelby Robinson
Created
Apr 24, 2025
Work Orders from this Case (1)
WO-01268169 (current) On Hold
Asset Tagging
Created: Apr 24, 2025
Behind Schedule - Needs Attention
On Hold • 478 days old
🚨
Primary Delay 105.9 days stuck in "Canceled"
⏱️
Total Delay 81.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.6d / 1.0d SLA
Assigned
64.5d / 0.5d SLA
On Hold
134.2d
Canceled
105.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8-5 Mburris told to put on hold per account manager

8-5 Mburris email from POC / sent chatter over to account manager .....We are not moving forward with tagging at this location right now. Thank you


8-3 Mburris email sent to POC looking for 8-7with an arrival window between 10am and 11:30am.

7/13/26 RBerry- Per chatter from LOberg: Yes, they are ready!


7/12/26 RBerry- Chattered: @[Lauren Oberg]​ I see that this has been removed from on hold. Has it been confirmed that the account is ready to move forward with scheduling?


3/24/26 RBerry- Sent teams message to DNakoff asking if we have an update on if this account is ready to schedule. Updated due date.


3/18/26 RBerry- Per teams message from DNakoff, account is not moving forward with scheduling until they train on the MWI website. This is due to happen on 3/19. Dylan will update me as soon as the sites are ready to start scheduling.


3/11/26 RBerry- Updated due date based on customer not ready for next site yet. Site is waiting on documentation for Bayside (1st site that was completed)


3-11 Mburris email from POC advising site is not ready for technician yet..........Hi,


We still have not received a list of all tagged items. So unfortunately, I don't know when we will move forward with the other hospitals. Thanks for checking



3-10 Mburris email sent to POC to see if any updates on Bayside Animal Hospital. That way we can set all the site up for Asset Tagging. 


2-27 Mburris email from POC ......We are still waiting for the list for Bayside Animal Hospital so we can come up with a protocol and see how it goes there. At this time we are not ready to tag any other hospitals


2-23 Mburris email sent to POC

08/15/2025 DNakoff - Canceling as customer is not ready to schedule

5/6 Cwassam Chatter to AEM on how to proceed not ready to schedule at this time/ per Dylan place on hold attached to wo-01268190

5/5 CWassam spoke to Dr Basra request to delay scheduling they are not ready for this service at this time.  

5/2 CWassam email sent to DR Basra for scheduling availability in May

5/2 CWassam call to Dr Basra for scheduling LVM for scheduling 11 sites attached to WO-01268190

4/30 CWassam email to Dr Bara for scheduling attached to wo-01268190


4/28 CWassam call to DR Basra for scheduling LVM for scheduling all 11 sites around Sac 

4/24 CWassam email attached to WO-01268190 (11 Sites around Sac) for scheduling preference in May for initial inspections

⚠️ Problem Description
Asset Tagging Only https://www.ebiotrack.com/inspection.php?iid=27147

Timeline

📞
Case Linked Apr 24, 11:20 AM
Case Number: 00487114
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Apr 24, 1:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Apr 24, 4:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 7m
⚠️ 8.9 business days
🆕
Status: Entered by Carrie Wassam May 6, 4:04 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 11d 23h, 0m
🚨 71.0 business days
🚫
Status: Canceled by Dylan Nakoff Aug 15, 11:44 AM
From: On Hold
To: Canceled
Duration in Previous: 100d 19h
🚨 105.4 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Jan 21, 1:50 AM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 158d 15h
👷
2 Technician Assigned Jan 21, 9:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 26m
🚨 53.0 business days
⏸️
Status: On Hold by Dylan Nakoff Apr 6, 2:30 PM
From: Assigned
To: On Hold
Duration in Previous: 75d 4h
🚨 64.0 business days
📅
Status: Ready for Scheduling by Lauren Oberg Jul 7, 5:45 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 92d 3h
🚨 19.8 business days
👷
2 Technician Assigned Aug 3, 7:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 27d 1h
3.6 business days
⏸️
Status: On Hold by Michael Burris Aug 6, 1:27 PM
From: Assigned
To: On Hold
Duration in Previous: 2d 18h

Bottlenecks

Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Assigned
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Ready for Scheduling
Duration: 19.3 business days (threshold: 1.0 business days)
Exceeded by 18.3 business days
Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00487114
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Apr 24, 1:21 PM
Invoice #
N/A

Details