1/27/26 RBerry- Received confirmation from Kari Tarver to schedule for 2/6/26 with an arrival time between 8-10AM. See logged email.
1/27/26 RBerry- Received email from Kari requesting to schedule for 2/5 or 2/6. Advised we can have a technician onsite on 2/6/26 with an arrival time between 8-10AM. Waiting for confirmation. See logged email.
1/23/26 RBerry- Received email from Kari Tarver stating: NIce to meet you too. I look forward to getting these scheduled. We are going to start with Bayside Animal Hospital first and see how it goes before diving into the rest.
Offered to schedule Bayside for 2/4/26 with an arrival time between 8-10AM. Waiting for confirmation. See logged emails on WO-01268170
1/23/26 RBerry- Received email from DNakoff stating: I’m adding in @Rhea Berry a member from our scheduling team. Rhea, there are 11 asset tagging work orders in CA for Rockling park and they should all be schedule with Kari. Could you work with the team on this? Emailed Kari Tarver asking if there is a certain day or time that works best for each of these sites. See logged email on WO-01268190
🔧Work Performed
Tagged 75 units and entered into inventory in eBioTrack.
🔍Technician Findings
Per customer request, asset tagging of 75 units is to be performed. The customer provided a list specifying which units require tagging.
⚠️Problem Description
Asset Tagging Only
https://www.ebiotrack.com/inspection.php?iid=27148
📞
Call
Completed Feb 6, 2026
Angel reached out to verify the number of pieces. Then had a question about what to tag because customer requested item that we do not normally tag such as air conditioning unit. Advised tagging it. Then everything could be worked out on the back end.
📧
Email:Re: EHS Set Up Bayside Animal Hospital
Completed Jan 27, 2026
From: ktarver@rocklinparkvet.com
To: rhea.berry@emsar.com
Cc: dnakoff@emsar.com, BLamb-Manitta@mwianimalhealth.com
That sounds great. Thank youOn Tue, Jan 27, 2026 at 10:44 AM Rhea Berry <rhea.berry@emsar.com> wrote:Hi Kari, Yes, that will be our technician's arrival time that day. Thank you,Rhea BerryAccount Service Coordinator937-365-7445rhea.berry@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee.
📧
Email:Re: EHS Set Up Bayside Animal Hospital
Completed Jan 27, 2026
From: rhea.berry@emsar.com
To: ktarver@rocklinparkvet.com
Cc: dnakoff@emsar.com, BLamb-Manitta@mwianimalhealth.com
Hi Kari,
Yes, that will be our technician's arrival time that day.
Thank you,Rhea BerryAccount Service Coordinator937-365-7445rhea.berry@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you are notified that disclosing, copying, distr
📧
Email:Re: EHS Set Up Bayside Animal Hospital
Completed Jan 27, 2026
From: ktarver@rocklinparkvet.com
To: rhea.berry@emsar.com
Cc: dnakoff@emsar.com, BLamb-Manitta@mwianimalhealth.com
Hi, 2/6 would work. Is it 8am-10am?On Tue, Jan 27, 2026 at 10:31 AM Rhea Berry <rhea.berry@emsar.com> wrote:Hi Kari, We do have 2/6 available. Does this date and time work? Thank you,Rhea BerryAccount Service Coordinator937-365-7445rhea.berry@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solely for the addresse
📧
Email:Re: EHS Set Up Bayside Animal Hospital
Completed Jan 23, 2026
From: rhea.berry@emsar.com
To: ktarver@rocklinparkvet.com, dnakoff@emsar.com
Cc: BLamb-Manitta@mwianimalhealth.com
Hi Kari,
For Bayside we can have our technician onsite on 2/4/26 with an arrival time between 8-10AM. Does this date and time work for this facility?
Thank you,Rhea BerryAccount Service Coordinator937-365-7445rhea.berry@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have re
📧
Email:Re: EHS Set Up Bayside Animal Hospital
Completed Jan 23, 2026
From: ktarver@rocklinparkvet.com
To: dnakoff@emsar.com
Cc: BLamb-Manitta@mwianimalhealth.com, rhea.berry@emsar.com
Hi Dylan and Rhea,NIce to meet you too. I look forward to getting these scheduled. We are going to start with Bayside Animal Hospital first and see how it goes before diving into the rest.KariOn Fri, Jan 23, 2026 at 11:35 AM Dylan Nakoff <dnakoff@emsar.com> wrote:Hi Kari, Nice to meet you!I’m adding in @Rhea Berry a member from our scheduling team. Rhea, there are 11 asset tag
📧
Email
Completed Jan 23, 2026
1/23/26 RBerry- Received email from DNakoff stating: I’m adding in @Rhea Berry a member from our scheduling team.
Rhea, there are 11 asset tagging work orders in CA for Rockling park and they should all be schedule with Kari.
Could you work with the team on this?
Emailed Kari Tarver asking if there is a certain day or time that works best for each of these sites. See logged email on WO-01268190
Work Order: WO-01268170
Account: Rocklin Park Veterinary Hospital
Customer Case Number:
Location: BAYSIDE ANIMAL HOSPITAL
Address: 6910 DOUGLAS BLVD, GRANITE BAY, CA 95746
Manufacturer:
Model #:
Serial #:
Contact Name: Kari Taver
Contact Phone:
Contact Email: ktarver@rocklinparkvet.com
Due Date
Timeline
📞
Case Linked Apr 24, 11:20 AM
Case Number:00487116
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Apr 24, 1:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Apr 24, 4:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 3m
⚠️8.9 business days
🆕
Status: Entered by Carrie WassamMay 6, 4:03 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:11d 23h, 0m
🚨71.0 business days
🚫
Status: Canceled by Dylan NakoffAug 15, 11:45 AM
From:On Hold
To:Canceled
Duration in Previous:100d 19h
🚨105.4 business days
📅
Status: Ready for Scheduling by Dylan NakoffJan 21, 1:50 AM
From:Canceled
To:Ready for Scheduling
Duration in Previous:158d 15h
⏳3.0 business days
👷
▶
2
Status: Assigned Jan 23, 2:52 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:Angel Rios
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 27, 1:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2026-02-06T17:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Angel RiosFeb 6, 1:05 PM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 23h
⏱️
4x Labor Added Feb 6, 8:44 PM
Type:Labor, Travel
Status:Open
Qty:1, 8, 38
✔️
Status: Completed by Angel RiosFeb 6, 9:10 PM
From:Tech On Site
To:Completed
Duration in Previous:8h 5m
⏱️
▶
2
Labor Added Feb 6, 11:18 PM
Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From:Completed
To:Closed
Duration in Previous:2h 8m
⏳3.1 business days
📄
Status: Ready to Bill by Diane PattonFeb 11, 10:30 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 11h
🚨15.0 business days
📨
Status: Invoice Pending by Diane PattonMar 4, 1:45 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:21d 3h
💰
Status: Invoiced by Diane PattonMar 4, 1:52 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number:SM-255587
Bottlenecks
Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 15.0 business days (threshold: 1.0 business days)