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WO-01268178 ↗ ServiceMax

Rocklin Park Veterinary Hospital • Asset Tagging • PSM

📍 LINCOLN HILLS VETERINARY HOSPITAL — 75 LINCOLN BLVD, LINCOLN CA, 95648

Apr 24, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 326 biz days
▶ Clock Running
Status: Created
Apr 24 → Apr 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → Apr 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 24 → May 6, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2025
0 business days (counted)
Running total: 8 of ? biz days used
70d
▶ Clock Running
Status: On Hold
May 6 → Aug 15, 2025
70 business days (counted)
Running total: 78 of ? biz days used
105d
▶ Clock Running
Status: Canceled
Aug 15 → Jan 21, 2026
105 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 23, 2026
2 business days (counted)
Running total: 185 of ? biz days used
50d
▶ Clock Running
Status: Assigned
Jan 23 → Apr 6, 2026
50 business days (counted)
Running total: 235 of ? biz days used
91d
▶ Clock Running
Status: On Hold
Apr 6 → Aug 15, 2026
91 business days (counted)
Running total: 326 of ? biz days used
Created: Apr 24, 2025 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Apr 24 → Apr 24 Created ▶ Running 0 0
Apr 24 → Apr 24 Ready for Scheduling ▶ Running 0 0
Apr 24 → May 6 Assigned ▶ Running 8 8
May 6 → May 6 Entered ▶ Running 0 8
May 6 → Aug 15 On Hold ▶ Running 70 78
Aug 15 → Jan 21 Canceled ▶ Running 105 183
Jan 21 → Jan 23 Ready for Scheduling ▶ Running 2 185
Jan 23 → Apr 6 Assigned ▶ Running 50 235
Apr 6 → Aug 15 On Hold ▶ Running 91 326
Dispatch 0.0d
Holding 70.5d (excluded)
Coordinators 62.3d
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
70.5 days
Coordinators
62.3 days
Over SLA
Created: Apr 24, 2025 Due: Apr 10, 2026 (127 days overdue)
📅
326.8 days Total Age
⏱️
105.9d in Canceled Longest Stage
🔄
7 transitions Status Changes
⚠️
60.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00487121
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service Equipment: https://www.ebiotrack.com/inspection.php?iid=27152
Priority
Standard
Origin
Email
Reason
New Case
Contact
Birkam Basra
Owner
Shelby Robinson
Created
Apr 24, 2025
Work Orders from this Case (1)
WO-01268178 (current) On Hold
Asset Tagging
Created: Apr 24, 2025
Behind Schedule - Needs Attention
On Hold • 477 days old
🚨
Primary Delay 105.9 days stuck in "Canceled"
⏱️
Total Delay 60.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.3d / 1.0d SLA
Assigned
59.0d / 0.5d SLA
On Hold
70.5d
Canceled
105.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/24/26 RBerry- Sent teams message to DNakoff asking if we have an update on if this account is ready to schedule. Updated due date.


3/18/26 RBerry- Per teams message from DNakoff, account is not moving forward with scheduling until they train on the MWI website. This is due to happen on 3/19. Dylan will update me as soon as the sites are ready to start scheduling.


3/11/26 RBerry- Updated due date based on customer not ready for next site yet. Site is waiting on documentation for Bayside (1st site that was completed)


3-11 Mburris email from POC advising site is not ready for technician yet..........Hi,


We still have not received a list of all tagged items. So unfortunately, I don't know when we will move forward with the other hospitals. Thanks for checking


3-10 Mburris email sent to POC to see if any updates on Bayside Animal Hospital. That way we can set all the site up for Asset Tagging. 


2-27 Mburris email from POC ......We are still waiting for the list for Bayside Animal Hospital so we can come up with a protocol and see how it goes there. At this time we are not ready to tag any other hospitals


1/23/26 RBerry- Received email from Kari Tarver stating: NIce to meet you too. I look forward to getting these scheduled. We are going to start with Bayside Animal Hospital first and see how it goes before diving into the rest.


Offered to schedule Bayside for 2/4/26 with an arrival time between 8-10AM. Waiting for confirmation. See logged emails on WO-01268170


1/23/26 RBerry- Received email from DNakoff stating: I’m adding in @Rhea Berry a member from our scheduling team. Rhea, there are 11 asset tagging work orders in CA for Rockling park and they should all be schedule with Kari. Could you work with the team on this? Emailed Kari Tarver asking if there is a certain day or time that works best for each of these sites. See logged email on WO-01268190


1/23/26 RBerry- Received email from DNakoff stating: I’m adding in @Rhea Berry a member from our scheduling team. Rhea, there are 11 asset tagging work orders in CA for Rockling park and they should all be schedule with Kari. Could you work with the team on this? Emailed Kari Tarver asking if there is a certain day or time that works best for each of these sites. See logged email on WO-01268190

⚠️ Problem Description
Asset Tagging Only https://www.ebiotrack.com/inspection.php?iid=27152

Timeline

📞
Case Linked Apr 24, 11:22 AM
Case Number: 00487121
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Apr 24, 1:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Apr 24, 4:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 43m
⚠️ 8.9 business days
🆕
Status: Entered by Carrie Wassam May 6, 4:02 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 11d 23h, 0m
🚨 71.0 business days
🚫
Status: Canceled by Dylan Nakoff Aug 15, 11:47 AM
From: On Hold
To: Canceled
Duration in Previous: 100d 19h
🚨 105.4 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Jan 21, 1:52 AM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 158d 15h
3.0 business days
👷
2 Technician Assigned Jan 23, 2:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 13h
🚨 51.0 business days
⏸️
Status: On Hold by Dylan Nakoff Apr 6, 2:31 PM
From: Assigned
To: On Hold
Duration in Previous: 72d 22h

Bottlenecks

Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 50.5 business days (threshold: 4.0 business hours)
Exceeded by 50.0 business days

🔗 Related Artifacts

📞
Case 00487121
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Apr 24, 1:45 PM
Invoice #
N/A

Details