Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 VA Medical Center Augusta — 1 Va Ctr, Augusta ME, 04330
Apr 28, 2025 → Jul 8, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Apr 28 → Apr 28 | Created | ▶ Running | 0 | 0 |
| Apr 28 → May 23 | Ready for Scheduling | ▶ Running | 19 | 19 |
| May 23 → May 1 | Ready for Release | ⏸ Paused | 233 | — |
| May 1 → Jul 1 | Ready for Scheduling | ▶ Running | 41 | 60 |
| Jul 1 → Jul 7 | On Hold | ▶ Running | 3 | 63 |
| Jul 7 → Jul 7 | Ready for Release | ⏸ Paused | 0 | — |
| Jul 7 → Jul 8 | Scheduled | ▶ Running | 1 | 64 |
07/07/2026 MKlose- rcvd email from POC = confirm April Tomorrow 7/8/26 @9am .. back and forth emails with POC adv the recall is new, April entered thread and adv in area can be there tomorrow at 9am to swap out device
07/07/2026 MKlose-sent email to poc, adv Device: DE43805294 has not been completed.
06/30/2026 MKlose- rcvd email from Jason Boenig, he adv Jordyn is traveling. I spoke with her and she confirmed our Philips Rep completed all our G7 M/s.
06/30/2026 MKlose called 207.623.8411 ext 6314 for Jordyn- no answer/ LVM
06/30/2026 MKlose called 207-332-1576 Jordyn Long Cell, no answer, LVM
06/29/2026: ARoosa - Called 207-623-5705, Biomed dept, VM/LM
06/29/2026: ARoosa - Called 207-623-8411 Jordyn @ Ext 6314, VM/LM sending fu email as well to Jordyn.Long@va.gov trying to lock in July 8th for April to be on site.
06/24/2026 YEspino Called 207-623-8411 to speak to Jordyn @ Ext 6314 to offer the date of july 8th for us to be onsite. Was unable to speak to him so i left a message.
06/24/2026 YEspino Reached out to the planner for this site to get a new propsed date.
05/21/2026 mklose emailed poc adv April will be there May 27
05/21/2026: ARoosa - Called 207-623-8411 ext. 6314 Jordyn Long, VM/LM letting her know that we are looking to lock in date May 27th for remediation, and to reach out to me or Megan as soon as possible
05/19/2026 YEspino Called 207-623-5705 to try and lock down the date of may 27th to go onsite to complete the device in question. Was unable to speak to anybody so i left a message.
05/19/2026 mklose emailed poc adv April will be there May 27
05/01/2026 MHamersley - emails between planner, Megan and Jordyn Long, Biomedical Equipment Support Specialist; SN DE43805294 will be scheduled middle of May, Jordyn.Long@va.gov; set task
04/20/2026: ARoosa - Called 207-623-5705, Biomed spoke to Jordyn she asked me to email her the info for recall to jordyn.long@va.gov
03/10/2026 YEspino Called 207-623-8411 to speak to the biomed dept to verify the device in question. Asked to be transferred over to the ext 5705 for biomed. But was unable to speak to anybody so i left a message.
02/16/2026 YEspino Called 207-623-8411 to follow up with chad over the previous email sent to verify the device in question. Dialed the ext for Biomed #5705 but was unable to speak to anybody so i left a message.
01/28/2026 MHamersley - called 207-623-8411, ext 5705, call went to VM/LM; sent f/u email: chad.savage@va.gov
12/22/2025 YEspino Called 207-623-8411 to verify the device in question. Was transferred over to the biomed dept and i was able to speak to Chad Savage and he asked for an email to be sent out to him so that he could look into the device in question. Email: chad.savage@va.gov Ext for biomed is #5705
11/18/2025 YEspino Called 207-623-8411 to speak to Nina @ Ext 5705 to verify the device in question. Was unable to speak to anybody so i left a message.
11/18/2025 YEspino Called 207-623-8411 to speak to the biomed dept to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.
10/20/2025 MHamersley - called 207-623-8411, xfer to Bio Med, call to Clinical Eng Help Line VM/LM
07/22/2025 YEspino Called 207-623-8411 to speak to Chad Savage @ Ext 4685 to verify the device in question. Was unable to speak to Chad so i left a message.
07/22/2025 YEspino Called 207-623-8411 to speak to Nina Warah @ Ext 5705 to verify the device in question. Was unable to speak to anybody so i left a message.
07/22/2025 YEspino Called 207-623-5705 to speak to Tim Damon to verify the device in question. This number is the CE help line. Was unable to speak to anybody so i left a message.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03287401 | Labor | Open | 1.5 | $155.00 | Jul 8, 3:23 PM |
| WL-03287402 | Labor | Open | 1 | $50.00 | Jul 8, 3:23 PM |
| WL-03287403 | Labor | Open | 1 | $0.00 | Jul 8, 3:23 PM |
| WL-03287404 | Travel | Open | 88 | $0.00 | Jul 8, 3:23 PM |
| WL-03287405 | Travel | Open | 36 | $0.00 | Jul 8, 3:23 PM |
| WL-03288307 | Labor | Open | - | $38.00 | Jul 9, 9:06 AM |