Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01269361 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Univ Rad At Trinitas — 415 Morris Ave, Elizabeth NJ, 07208

Apr 30, 2025 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 14, 2026
✓ SLA Met (5 biz days early)
Active: 62 biz days
Paused: 148 biz days
🕐 Clock stopped: Completed (Mar 7, 2026)
▶ Clock Running
Status: Created
Apr 30 → May 16, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 16 → May 27, 2025
6 business days (counted)
Running total: 18 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 31, 2025
148 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 18 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Dec 31 → Mar 7, 2026
44 business days (counted)
Running total: 62 of ? biz days used
Created: Apr 30, 2025 Completed: Mar 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 30 → May 16 Created ▶ Running 12 12
May 16 → May 27 Ready for Scheduling ▶ Running 6 18
May 27 → Dec 31 Ready for Release ⏸ Paused 148 —
Dec 31 → Dec 31 Assigned ▶ Running 0 18
Dec 31 → Mar 7 Scheduled ▶ Running 44 62
Dispatch 13.0d
Holding 148.5d (excluded)
Coordinators 52.0d
Billing 1.5d
✓ SLA Met
Dispatch
13.0 days
Over SLA
Holding (excluded from total)
148.5 days
Coordinators
52.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Apr 30, 2025 Due: Mar 14, 2026 Completed: Mar 7, 2026 (7 days early)
📅
211.0 days Total Age
⏱️
148.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
65.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00488773
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
John Rolston
Created
Apr 30, 2025
Work Orders from this Case (1)
WO-01269361 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Apr 30, 2025 • Closed: Mar 6, 2026
Completed with significant delays
Invoiced • 472 days old
🚨
Primary Delay 148.5 days stuck in "Ready for Release"
⏱️
Total Delay 65.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
13.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Ready for Release
148.5d
Assigned
0.0d / 0.5d SLA
Scheduled
45.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/27/2026 RArnold - Sent Reminder Email

12/31/2025 Cever sent email confirming fSe onsite for March 6th at 12 p.m. Denise Deliz <denise.deliz@univrad.com>

12/31/2024 Cever received email from Denise Deliz <denise.deliz@univrad.com> asking for any Friday at 12 p.m. in March

12/30/2025 Cever sent email to janice.pinto@univrad.com asking if date was confirmed

12/23/2025 Cever called 201-836-2500 pressed 8 and then EXT 3424 lvm send email to janice.pinto@univrad.com 

12/08/2025 Cever sent email to Janice Pinto <janice.pinto@univrad.com> asking to confirm date options of for more preferred date

12/02/2025 Cever sent email to Janice Pinto <janice.pinto@univrad.com> with date options

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
PM - Warranty - BG Required PM - Ultrasound
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📞
Case Linked Apr 30, 7:40 AM
Case Number: 00488773
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Apr 30, 8:55 AM
Work Order: WO-01269361
Type: Preventive Maintenance
Priority: PC
🚨 12.9 business days
📅
Status: Ready for Scheduling by Mandy Newman May 16, 7:14 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15d 22h
⚠️ 7.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 11d 9h
🚨 149.0 business days
👷
▶
4 Technician Assigned Dec 31, 10:01 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 217d 18h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-03-06T17:00:00.000+0000
🚨 45.0 business days
⏱️
5x Labor Added Mar 6, 7:40 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1.5, 2.5, 86, 87
✔️
Status: Completed by Jason Yenser Mar 6, 7:50 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 65d 9h, 0m
⏳ 4.5 business days
⏱️
Labor Added Mar 12, 11:11 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 11:16 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 14h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 43m
💰
Status: Invoiced by Josh Longway Mar 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Entered
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 45.0 business days (threshold: 2.0 business days)
Exceeded by 43.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00488773
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Mar 6, 12:00 PM
Created
Apr 30, 8:55 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03134493 Labor Open 2.25 $0.00 Mar 6, 7:40 PM
WL-03134494 Labor Open 1.5 $275.00 Mar 6, 7:40 PM
WL-03134495 Labor Open 2.5 $0.00 Mar 6, 7:40 PM
WL-03134496 Travel Open 86 $0.00 Mar 6, 7:40 PM
WL-03134497 Travel Open 87 $0.00 Mar 6, 7:40 PM
WL-03141129 Labor Open 0.016666666666667 $38.00 Mar 12, 11:11 AM

Details