Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01269368 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Obi Imegwu Somerset Surgical — 605 Omni Dr, Hillsborough NJ, 08844

Apr 30, 2025 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (44 biz days early)
Active: 75 biz days
Paused: 130 biz days
🕐 Clock stopped: Tech Off Site (Feb 27, 2026)
▶ Clock Running
Status: Created
Apr 30 → May 16, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 16 → May 27, 2025
6 business days (counted)
Running total: 18 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 4, 2025
130 business days (not counted)
56d
▶ Clock Running
Status: Scheduled
Dec 4 → Feb 26, 2026
56 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 75 of ? biz days used
Created: Apr 30, 2025 Tech Off Site: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 30 → May 16 Created ▶ Running 12 12
May 16 → May 27 Ready for Scheduling ▶ Running 6 18
May 27 → Dec 4 Ready for Release ⏸ Paused 130 —
Dec 4 → Feb 26 Scheduled ▶ Running 56 74
Feb 26 → Feb 27 Tech On Site ▶ Running 1 75
Dispatch 13.0d
Holding 130.5d (excluded)
Coordinators 63.5d
Field Work 1.1d
Billing 1.3d
✓ SLA Met
Dispatch
13.0 days
Over SLA
Holding (excluded from total)
130.5 days
Coordinators
63.5 days
Over SLA
Field Work
1.1 days
Billing
1.3 days
Over SLA
Created: Apr 30, 2025 Due: Apr 30, 2026 Completed: Feb 27, 2026 (62 days early)
📅
205.3 days Total Age
⏱️
130.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
75.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00488774
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
John Rolston
Created
Apr 30, 2025
Work Orders from this Case (2)
WO-01269368 (current) Invoiced
Preventive Maintenance • Vivian Hyde
Created: Apr 30, 2025 • Closed: Feb 26, 2026
WO-01269372 Invoiced
Preventive Maintenance • Vivian Hyde
Created: Apr 30, 2025 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 472 days old
🚨
Primary Delay 130.5 days stuck in "Ready for Release"
⏱️
Total Delay 75.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
13.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Ready for Release
130.5d
Scheduled
56.5d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RArnold - Sent Reminder Email


12/04/2025 Rbailey - Rcvd Email from Deanne any time but Wednesday. Replying to email Advising Vivian Hyde will be onsite Feb 26 at 930. Advising Planner


12/03/2025 Rbailey - Sent 1st Attempt email to Paula Kornberg pkornberg@somersetsurgical.net and Deanne Vanjonack dvanjonack@cvinj.com to confirm device is still at location

🔧 Work Performed
PM - Ultrasound - US323F0192
⚠️ Problem Description
PM - Contract - BG Required PM - Ultrasound
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Apr 30, 7:42 AM
Case Number: 00488774
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Apr 30, 9:12 AM
Work Order: WO-01269368
Type: Preventive Maintenance
Priority: PC
🚨 12.9 business days
📅
Status: Ready for Scheduling by Mandy Newman May 16, 7:16 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15d 22h
⚠️ 7.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 11d 9h
🚨 131.0 business days
👷
▶
3 Technician Assigned Dec 4, 3:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-26T14:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 191d 0h
🚨 57.0 business days
🔧
Status: Tech On Site by Vivian Hyde Feb 26, 12:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 83d 20h
🚗
Status: Tech Off Site by Vivian Hyde Feb 26, 7:04 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 49m
⏱️
4x Labor Added Feb 26, 8:13 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 50
✔️
Status: Completed by Vivian Hyde Feb 26, 8:28 PM
From: Tech Off Site
To: Completed
Duration in Previous: 1h 23m
🏁
Status: Closed by Vivian Hyde Feb 26, 9:07 PM
From: Completed
To: Closed
Duration in Previous: 39m
⏳ 3.4 business days
⏱️
▶
2 Labor Added Mar 3, 8:54 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 11h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Entered
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 56.5 business days (threshold: 2.0 business days)
Exceeded by 54.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00488774
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Feb 26, 9:30 AM
Created
Apr 30, 9:12 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03122201 Labor Open 2 $0.00 Feb 26, 8:13 PM
WL-03122202 Labor Open 2 $275.00 Feb 26, 8:13 PM
WL-03122203 Expenses Open 1 $0.00 Feb 26, 8:13 PM
WL-03122204 Travel Open 50 $0.00 Feb 26, 8:13 PM
WL-03127470 Labor Open 0.016666666666667 $38.00 Mar 3, 8:54 AM

Details