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← WO Overview

WO-01269378 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 SURGICORE OF JERSEY CITY — 550 Newark Ave, Jersey City NJ, 07306

Apr 30, 2025 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 22, 2026
✓ SLA Met (15 biz days early)
Active: 68 biz days
Paused: 137 biz days
🕐 Clock stopped: Tech Off Site (Feb 27, 2026)
▶ Clock Running
Status: Created
Apr 30 → Apr 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Apr 30 → May 27, 2025
18 business days (counted)
Running total: 18 of ? biz days used
⏸137d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 15, 2025
137 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Dec 15 → Feb 26, 2026
49 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 68 of ? biz days used
Created: Apr 30, 2025 Tech Off Site: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 30 → Apr 30 Created ▶ Running 0 0
Apr 30 → May 27 Ready for Scheduling ▶ Running 18 18
May 27 → Dec 15 Ready for Release ⏸ Paused 137 —
Dec 15 → Feb 26 Scheduled ▶ Running 49 67
Feb 26 → Feb 27 Tech On Site ▶ Running 1 68
Dispatch 0.1d
Holding 137.5d (excluded)
Coordinators 68.8d
Field Work 0.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
137.5 days
Coordinators
68.8 days
Over SLA
Field Work
0.5 days
Billing
1.3 days
Over SLA
Created: Apr 30, 2025 Due: Mar 22, 2026 Completed: Feb 27, 2026 (23 days early)
📅
205.3 days Total Age
⏱️
137.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
68.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00488786
URGENT Philips WO Request
Closed
Sparq Ultrasound System - US12111123
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
Shelby Robinson
Created
Apr 30, 2025
Work Orders from this Case (1)
WO-01269378 (current) Invoiced
Preventive Maintenance • Vivian Hyde
Created: Apr 30, 2025 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 472 days old
🚨
Primary Delay 137.5 days stuck in "Ready for Release"
⏱️
Total Delay 68.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Ready for Release
137.5d
Scheduled
49.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RArnold - Sent Reminder Email

12/15/2025 RArnold - Inbound call from Claudia, She confirmed 02/26 @ 2:20 for Vivian

12/15/2025 RArnold - Claudia confirmed device. Offered 02/26 @ 2:30 for Vivian.

12/03/2025 Rbailey - Sent 1st Attempt email to Claudia Munera cmunera@surgicoreasc.com to confirm device is still at location

🔧 Work Performed
Sparq Ultrasound System - US12111123
⚠️ Problem Description
Sparq Ultrasound System - US12111123
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Apr 30, 7:51 AM
Case Number: 00488786
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Apr 30, 9:24 AM
Work Order: WO-01269378
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Apr 30, 10:08 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 44m
🚨 19.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 27d 6h
🚨 138.0 business days
👷
▶
3 Technician Assigned Dec 15, 12:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-26T19:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 201d 21h
🚨 50.0 business days
🔧
Status: Tech On Site by Vivian Hyde Feb 26, 5:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 73d 4h
🚗
Status: Tech Off Site by Vivian Hyde Feb 26, 7:04 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 42m
⏱️
3x Labor Added Feb 26, 8:41 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 10
✔️
Status: Completed by Vivian Hyde Feb 26, 8:51 PM
From: Tech Off Site
To: Completed
Duration in Previous: 1h 47m
🏁
Status: Closed by Vivian Hyde Feb 26, 9:07 PM
From: Completed
To: Closed
Duration in Previous: 16m
⏳ 3.4 business days
⏱️
▶
2 Labor Added Mar 3, 8:54 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 11h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 49.8 business days (threshold: 2.0 business days)
Exceeded by 47.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00488786
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Feb 26, 2:30 PM
Created
Apr 30, 9:24 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03122258 Labor Open 2 $275.00 Feb 26, 8:41 PM
WL-03122259 Labor Open 1.5 $0.00 Feb 26, 8:41 PM
WL-03122260 Travel Open 10 $0.00 Feb 26, 8:41 PM
WL-03127469 Labor Open 0.016666666666667 $38.00 Mar 3, 8:54 AM

Details