Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✓ SLA Met (12 biz days early)
🕐 Clock stopped: Completed (May 13, 2025)
▶ Clock Running
Status: Created
May 2 → May 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 12, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
May 12 → May 13, 2025
1 business day (counted)
Running total: 7 of ? biz days used
Created: May 2, 2025
Completed: May 13, 2025
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| May 2 → May 2 |
Created |
▶ Running
|
0 |
0 |
| May 2 → May 12 |
Ready for Scheduling |
▶ Running
|
6 |
6 |
| May 12 → May 13 |
Scheduled |
▶ Running
|
1 |
7 |
Coordinators
8.2 days
Over SLA
Billing
2.0 days
Over SLA
Created: May 2, 2025
Due: May 16, 2025
Completed: May 13, 2025 (3 days early)
⏱️
7.0d in Ready for Scheduling
Longest Stage
🔄
7 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00489715
URGENT Philips WO Request
Closed
PM - Trade - Customer Value PM
Work Orders from this Case (5)
WO-01270013
Invoiced
Preventive Maintenance • Fady Messak
Created: May 2, 2025 • Closed: Feb 27, 2026
WO-01270014
Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Sep 27, 2025
WO-01270015
Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Oct 17, 2025
WO-01270016 (current)
Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: May 12, 2025
WO-01270017
Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Jul 31, 2025
🚨
Primary Delay
7.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay
7.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
7.0d
/ 1.0d SLA
Scheduled
1.2d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
2.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
05/02/2025 DMalloy - Fanfan to begin this site 5/8/2025 and Paul to join the week of May 12th and will also complete the EV300 FCO as well.
🔍
Technician Findings
N/A
⚠️
Problem Description
PM - Trade - Customer Value PM
📄
Description
V60 Ventilator
📞
Call Description
PM - Trade - Customer Value PM
Timeline
📞
Case Number:
00489715
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01270016
Type:
Preventive Maintenance
Priority:
PSM
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
2h 48m
👷
📅
Scheduled For:
2025-05-12T04:00:00.000+0000, 2025-05-12T00:00:00.000+0000
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
10d 2h
📅
Scheduled For:
2025-05-12T18:00:00.000+0000
⏱️
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
9h 33m
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
⏱️
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
9h 8m
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
2d 2h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
16h 33m
🧾
Invoice Number:
SM-228387
Bottlenecks
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Scheduled
May 12, 2:00 PM
Work Details (5)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02791020 |
Labor |
Open |
2 |
$155.00 |
May 12, 11:41 PM |
| WL-02791021 |
Labor |
Open |
3 |
$150.00 |
May 12, 11:41 PM |
| WL-02791022 |
Expenses |
Open |
1 |
$0.00 |
May 12, 11:41 PM |
| WL-02791023 |
Travel |
Open |
127 |
$0.00 |
May 12, 11:41 PM |
| WL-02791102 |
Labor |
Open |
0.016666666666667 |
$38.00 |
May 13, 8:54 AM |