Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01270498 ↗ ServiceMax

HIGI LLC • Removal • PC

📍 Sam's Club #8267 — 4833 South Padre Island Dr, Corpus Christi TX, 78411

May 5, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: May 20, 2025
⚠ 308 biz days overdue
Active: 319 biz days
▶ Clock Running
Status: Created
May 5 → May 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
319d
▶ Clock Running
Status: Logistics
May 5 → Aug 15, 2026
319 business days (counted)
Running total: 319 of ? biz days used
Created: May 5, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
May 5 → May 5 Created ▶ Running 0 0
May 5 → Aug 15 Logistics ▶ Running 319 319
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: May 5, 2025 Due: May 20, 2025 (452 days overdue)
📅
319.6 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00490309
CF-77257
Closed
Removal of SN CSA-2016105909 Use a refurbished 2016 unit with articulating cuff. Connectivity is Cellular. Removal will be same day as delivery, both done by higi, Delivery will be standard retail, dock to dock. Next day install by Emsar.
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
May 5, 2025
Work Orders from this Case (1)
WO-01270498 (current) Logistics
Removal
Created: May 5, 2025
On Track
Logistics • 467 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Removal of SN CSA-2016105909 Use a refurbished 2016 unit with articulating cuff. Connectivity is Cellular. Removal will be same day as delivery, both done by higi, Delivery will be standard retail, dock to dock. Next day install by Emsar.
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📞
▶
3 Case Linked May 5, 3:19 PM
Case Linked → Work Order Created → Status: Logistics
📋
Work Order Created
Work Order: WO-01270498
Type: Removal
Priority: PC
🚚
Status: Logistics by Leona Coonrod
From: Entered
To: Logistics
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00490309
Closed

ℹ️ Work Order Details

Status
Logistics
Priority
PC
Type
Removal
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
May 5, 3:19 PM
Invoice #
N/A

Details