Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01275949 ↗ ServiceMax

Apple Industries, Inc • Installation • PC

📍 Cinebarre West Town Mall — 7600 Kingston Pike Suite 1, Knoxville TN, 37919

May 28, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
⚠ 281 biz days overdue
Active: 303 biz days
▶ Clock Running
Status: Created
May 28 → May 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
303d
▶ Clock Running
Status: On Hold
May 28 → Aug 16, 2026
303 business days (counted)
Running total: 303 of ? biz days used
Created: May 28, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
May 28 → May 28 Created ▶ Running 0 0
May 28 → Aug 16 On Hold ▶ Running 303 303
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: May 28, 2025 Due: Jun 30, 2025 (412 days overdue)
📅
303.7 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00496671
Apple Industries - Photo Booth Installations
Closed
Delivery / Installation request. They will also need to know tech availability. The link to the Apple Industries Checklist needs to be added to the work orders with instructions for technician to complete Checklist while onsite to complete the setup: Photo Booth Installation Checklist We have three Regal theaters that we would like to have EMSAR install. They are the following: Theatre# 682 Pinnacle Stadium Knoxville, TN, Theatre #690 Riviera Stadium Knoxville, TN Theatre #1853 Starlight Stadium Anderson, SC Please let me know availability and also we will need to get keys out to these techs to swap.
Priority
High
Origin
Email
Reason
New Case
Contact
Adam Rose
Owner
Sherry Reich
Created
May 28, 2025
Work Orders from this Case (1)
WO-01275949 (current) On Hold
Installation
Created: May 28, 2025
On Track
On Hold • 445 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/28/25 SReich - Originated from case 00494717. Per Jennifer Johnson, create as an Installation and it does not go to the install team. She did not provide a due date, put 30 days out. She also said they should be put on hold. Sending Jennifer Johnson a chatter regarding the on hold status.

⚠️ Problem Description
Delivery / Installation request. They will also need to know tech availability. The link to the Apple Industries Checklist needs to be added to the work orders with instructions for technician to complete Checklist while onsite to complete the setup: Photo Booth Installation Checklist We have three Regal theaters that we would like to have EMSAR install. They are the following: Theatre# 682 Pinnacle Stadium Knoxville, TN, Theatre #690 Riviera Stadium Knoxville, TN Theatre #1853 Starlight Stadium Anderson, SC Please let me know availability and also we will need to get keys out to these techs to swap.

Timeline

📞
Case Linked May 28, 10:21 AM
Case Number: 00496671
Subject: Apple Industries - Photo Booth Installations
Status: Closed
📋
Work Order Created May 28, 2:00 PM
Work Order: WO-01275949
Type: Installation
Priority: PC
⏸️
Status: On Hold by Sherry Reich May 28, 2:07 PM
From: Entered
To: On Hold
Duration in Previous: 6m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00496671
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
May 28, 2:00 PM
Invoice #
N/A

Details