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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01275956 ↗ ServiceMax

Apple Industries, Inc • Installation • PC

📍 Starlight Stadium 14 - Anderson — 141 Interstate Blvd, Anderson SC, 29621

May 28, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
⚠ 282 biz days overdue
Active: 304 biz days
▶ Clock Running
Status: Created
May 28 → May 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
304d
▶ Clock Running
Status: On Hold
May 28 → Aug 17, 2026
304 business days (counted)
Running total: 304 of ? biz days used
Created: May 28, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
May 28 → May 28 Created ▶ Running 0 0
May 28 → Aug 17 On Hold ▶ Running 304 304
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: May 28, 2025 Due: Jun 30, 2025 (413 days overdue)
📅
304.7 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00496674
Apple Industries - Photo Booth Installations
Closed
Delivery / Installation request. They will also need to know tech availability. The link to the Apple Industries Checklist needs to be added to the work orders with instructions for technician to complete Checklist while onsite to complete the setup: Photo Booth Installation Checklist We have three Regal theaters that we would like to have EMSAR install. They are the following: Theatre# 682 Pinnacle Stadium Knoxville, TN, Theatre #690 Riviera Stadium Knoxville, TN Theatre #1853 Starlight Stadium Anderson, SC Please let me know availability and also we will need to get keys out to these techs to swap.
Priority
High
Origin
Email
Reason
New Case
Contact
Adam Rose
Owner
Sherry Reich
Created
May 28, 2025
Work Orders from this Case (1)
WO-01275956 (current) On Hold
Installation
Created: May 28, 2025
On Track
On Hold • 446 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/28/25 SReich - Originated from case 00494717. Per Jennifer Johnson, create as an Installation and it does not go to the install team. She did not provide a due date, put 30 days out. She also said they should be put on hold. Sending Jennifer Johnson a chatter regarding the on hold status.

⚠️ Problem Description
Delivery / Installation request. They will also need to know tech availability. The link to the Apple Industries Checklist needs to be added to the work orders with instructions for technician to complete Checklist while onsite to complete the setup: Photo Booth Installation Checklist We have three Regal theaters that we would like to have EMSAR install. They are the following: Theatre# 682 Pinnacle Stadium Knoxville, TN, Theatre #690 Riviera Stadium Knoxville, TN Theatre #1853 Starlight Stadium Anderson, SC Please let me know availability and also we will need to get keys out to these techs to swap.

Timeline

📞
Case Linked May 28, 10:25 AM
Case Number: 00496674
Subject: Apple Industries - Photo Booth Installations
Status: Closed
📋
2 Work Order Created May 28, 2:10 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Sherry Reich
From: Entered
To: On Hold
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00496674
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
May 28, 2:10 PM
Invoice #
N/A

Details