eBiotrack - Automated New Inspection Created. Waiting for account mgr response
Closed
AED/Defibrillator Service - AED
Notes: ANNUAL AED SERVICE - Technician to perform yearly AED inspection for EMSAR Billerica Depot: 14 Progress Rd, Billerica, MA 01821 All equipment asset tagged, and tests results uploaded into eBT - All documentation and service reports securely stored and available same day Annual AED inspection -Maintaining of AED pads and Batteries to be replaced as needed per MFG specifications Model: Physio-Control - LIFEPAK 1000 ECG Model Type: AED Asset ID: 13094955 Serial #: 46124120
https://www.ebiotrack.com/inspection.php?iid=27915
Power On/Self Test; Passed
LCD Display; Passed
Audio Test; Passed
Device Self-Test; Passed
Defibrillation calibration completed @ 10 J and 360 J; Passed
Exterior Physical Inspection; Passed
Power Management; Passed
User Test and Date/Time Verification; Passed
Miscellaneous Functions Tests; Passed
Defibrillator / Pacing Testing; Passed
Leakage Current Tests; Passed
*See attached for Performance Inspection Procedure Checklist*
🔍Technician Findings
Annual Service due on this unit. Performing Preventative Maintenance on unit and preparing for Rental.
⚠️Problem Description
AED/Defibrillator Service - AED
Notes: ANNUAL AED SERVICE - Technician to perform yearly AED inspection for EMSAR Billerica Depot: 14 Progress Rd, Billerica, MA 01821 All equipment asset tagged, and tests results uploaded into eBT - All documentation and service reports securely stored and available same day Annual AED inspection -Maintaining of AED pads and Batteries to be replaced as needed per MFG specifications Model: Physio-Control - LIFEPAK 1000 ECG Model Type: AED Asset ID: 13094955 Serial #: 46124120
https://www.ebiotrack.com/inspection.php?iid=27915
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jul 3, 2025
To: mark.goldstein@emsar.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01277097Location: Emsar Wilmington DEPOTAddress: 270 Davids Dr Wilmington, OH 45177Device: Problem Description: AED/Defibrillator Service - AED
Notes: ANNUAL AED SERVICE - Technician
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jun 26, 2025
To: mark.goldstein@emsar.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01277097Location: Emsar Wilmington DEPOTAddress: 270 Davids Dr Wilmington, OH 45177Device: Problem Description: AED/Defibrillator Service - AED
Notes: ANNUAL AED SERVICE - Technician
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jun 19, 2025
To: mark.goldstein@emsar.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01277097Location: Emsar Wilmington DEPOTAddress: 270 Davids Dr Wilmington, OH 45177Device: Problem Description: AED/Defibrillator Service - AED
Notes: ANNUAL AED SERVICE - Technician
Aug 22, 2025 1:12pm
@Tonya Santiago
DO you have this one? think your class last week was doing the PM
PDF
ShippingLabel_0001_1Z01E3E79099037212
Jul 28, 2025
Timeline
📞
Case Linked Jun 2, 1:00 AM
Case Number:00497793
Subject:eBiotrack - Automated New Inspection Created. Waiting for account mgr response
Status:Closed
⏳2.0 business days
📋
▶
3
Work Order Created Jun 3, 8:23 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kimberly Hardison
Technician:Ryan Schwochow
👷
Status: Assigned by Kimberly Hardison
From:Entered
To:Assigned
Duration in Previous:3m
🚨12.0 business days
📦
▶
2
Parts Requested Jun 18, 2:17 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:15d 5h
🚨14.0 business days
🔄
Status: Reschedule by Emily WilsonJul 7, 1:30 PM
From:Awaiting Parts
To:Reschedule
Duration in Previous:18d 23h
🚨35.0 business days
👷
Status: Assigned by Ryan SchwochowAug 22, 1:13 PM
From:Reschedule
To:Assigned
Duration in Previous:45d 23h
⏳2.0 business days
⏱️
▶
3
3x Labor Added Aug 25, 9:20 AM
3x Labor Added → Technician Assigned → Status: Tech On Site
👷
Technician Assigned by Samuel Klein
Technician:Samuel A Klein
🔧
Status: Tech On Site by Samuel Klein
From:Assigned
To:Tech On Site
Duration in Previous:2d 20h
✔️
▶
3
Status: Completed Aug 25, 9:48 AM
Status: Completed → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00080580
Status:Shipped
📦
Status: Awaiting Parts by Samuel Klein
From:Completed
To:Awaiting Parts
Duration in Previous:4m
⏳3.0 business days
💵
▶
2
2x Expenses Added Aug 27, 1:28 PM
2x Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Peters
From:Awaiting Parts
To:Reschedule
Duration in Previous:2d 3h
Bottlenecks
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Awaiting Parts
Duration: 13.7 business days (threshold: 3.0 business days)
Exceeded by 10.7 business days
Reschedule
Duration: 34.8 business days (threshold: 2.0 business days)
Exceeded by 32.8 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)