Shipping to Site:
Welch Allyn RetinaVue 700 Imager - RV700B Visual Analyzer
Asset ID#: 13210593
S/N: (21)700220200072
Shipment Tracking Number: 1Z01E3E70391118517
Delivered On: Monday, June 09 at 12:20 P.M. at Receiver
Delivered To: EAST SAINT LOUIS, IL US
Received By: EVANS
Expected back for repair:
Welch Allyn RetinaVue 700 Imager Visual Analyzer
Asset ID#: 13014506
S/N: 700038190045
RMA Tracking Number: 1Z01E3E79097989153
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Shipping box and return label to site per request
Outbound - 1Z01E3E70193742173
- Delivered - 11/25/2025
1Z01E3E79096817527
- Shipper created a label, UPS has not received the package yet.
___________
Reassigning device to site - closing to time spent
🔍Technician Findings
Hot Swap Requested
⚠️Problem Description
We are having issues with our Retina Vue and need a loaner one until the other can be fixed
Welch Allyn RetinaVue 700 Imager Visual Analyzer
Asset ID#: 13014506
S/N: 700038190045
Location: EXAM 10
https://www.ebiotrack.com/workorder.php?wo=65940
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
To: christina.walling@oakstreethealth.com; dara.simmons2@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79096817527.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01277634
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 21, 2025
To: christina.walling@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01277634Location: Oak Street Health - State StreetAddress: 2420 State Street St Louis, IL 62205Device: Problem Description: We are having issues with our Retina Vue and ne
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01277634
Completed Nov 20, 2025
To: dara.simmons2@oakstreethealth.com; christina.walling@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01277634
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in th
To: dara.simmons2@oakstreethealth.com; christopher.trent@oakstreethealth.com; karen.wnek@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: 1Z01E3E79097989153.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01277634
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possib
Timeline
📞
Case Linked Jun 4, 5:28 PM
Case Number:00499037
Subject:Oak Street Health - Planned - 40585: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Jun 5, 7:58 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00076262
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
📦
▶
4
Parts Requested Jun 5, 10:49 AM
Parts Requested → Parts Added → Status: Reschedule → Expenses Added